Principal

📋 Description

• • The Principal is the Services leader and owner of the Customer Account, serving as the field leader on all implementation-related topics. This role is critical to ensuring the success of cloud transformation programs, driving real business value for customers, and maintaining Guidewire’s reputation for delivery excellence.
• • Day to day, the Principal will lead the planning and execution of cloud transformation programs, coordinate key activities such as performance testing and cutovers, monitor progress, identify and mitigate risks, and ensure alignment with customer business objectives. They will act as a trusted advisor to customer stakeholders and SI partners, advocate for customer needs internally, support sales teams in shaping engagement plans and proposals, manage program budgets and forecasts, and track KPIs related to delivery success, customer engagement, and financial performance.
• • Guidewire is a leading platform provider for P&C insurers, trusted by over 540 insurers across 40 countries. The company combines digital, core, analytics, and AI to deliver its platform as a cloud service, backed by a strong implementation track record (1600+ successful projects), a large R&D team, and a vibrant partner ecosystem. Guidewire is committed to innovation, customer success, and an inclusive workplace.
• • In this role, the individual will develop deep expertise in enterprise cloud transformations, financial program management, and strategic customer advisory. They will enhance their leadership and stakeholder management skills, gain exposure to insurance industry workflows, and contribute directly to account profitability and long-term customer success—positioning them for advancement into broader leadership roles within Guidewire’s services or customer organization.