Principal Customer Success Manager

Agiloft Inc.

Job Overview

Location

United States

Job Type

Full-time

Full Job Description

📋 Description

• As a Principal Customer Success Manager with a technical focus, you will serve as a trusted advisor and strategic partner to high-value accounts, driving customer value, retention, and growth through deep product knowledge and consultative engagement.
• Day to day, you will work closely with implementation, support, sales, and engineering teams to help customers unlock the full potential of Agiloft’s Data-first Agreement Platform (DAP), identify upsell opportunities, and ensure seamless, high-impact customer experiences.
• Agiloft is a growing, vibrant, and successful global leader in data-first contract lifecycle management (CLM) software, trusted by organizations worldwide for its flexible, no-code platform and strong customer renewal rates (97% annually).
• In this role, you will develop expertise in enterprise CLM solutions, strengthen strategic account management skills, and contribute to a culture where excellent employee experience drives exceptional customer experience (EX = CX).

🎯 Requirements

• Proven experience in customer success or account management, preferably in SaaS or enterprise software
• Strong technical aptitude with ability to understand and communicate complex product functionalities
• Excellent relationship management and consultative skills to act as a trusted advisor to high-value clients
• Experience collaborating with cross-functional teams including sales, support, and engineering
• Track record of driving customer retention, expansion, and value realization
• Ability to thrive in a fast-paced, growing environment with a focus on proactive collaboration

🏖️ Benefits

• Opportunity to work with a global leader in CLM software recognized by Gartner, Forrester, and IDC
• Support for authentic self-expression and inclusion through Employee Resource Groups (ERGs)
• Commitment to work/life balance including floating holidays and quarterly wellness days
• Philosophy that excellent employee experience drives customer experience (EX = CX)
• Chance to contribute to a company with 97% annual customer renewal rate and near 100% initial implementation satisfaction
• Exposure to cutting-edge AI-powered contract management and data integration technologies

Skills & Technologies

Senior

Onsite

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Agiloft Inc.

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About Agiloft Inc.

Agiloft Inc. provides AI-enabled contract lifecycle management and workflow software for enterprises, governments, and mid-market organizations. Its no-code platform automates contract creation, negotiation, approval, compliance, and renewal processes across legal, procurement, sales, and IT functions. The company was founded in 1991 and is headquartered in Redwood City, California, with additional offices in London and Austin. Agiloft serves Fortune 500 companies and public sector agencies globally, offering integrations with Salesforce, Microsoft, and other enterprise systems. The company is privately held and backed by FTV Capital.

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