Principal HR Business Partner, Operations

Babylist Inc.

Job Overview

Location

Commercial Point, OH

Job Type

Full-time

Full Job Description

📋 Description

• As the Principal HR Business Partner - Operations at Babylist, you will serve as the primary HR partner for the Operations organization, including Inventory Planning & Management, Supply Chain, and the Fulfillment Center in Commercial Point, OH. You will translate business priorities into people strategies that enable a complex, fast-scaling operations network to perform consistently—from corporate planning teams through frontline warehouse execution. This fully onsite, Monday–Friday role requires you to be highly visible and decisive, spending significant time on the floor with supervisors and managers while also partnering with distributed leadership across Operations.
• Your day-to-day responsibilities will include coaching managers through employee relations and performance decisions, leading investigations and resolving complex escalations for the hourly workforce, designing and delivering onsite training programs (including new hire orientation and compliance training), building a scalable management development program to reduce HR escalations over time, guiding temp-to-perm conversion decisions, partnering on workforce planning and org design, collaborating with Total Rewards on compensation and staffing strategies, owning engagement and exit survey programs to synthesize feedback into actionable plans, and leading the people side of reorganizations and leadership transitions to ensure clear communication and minimal disruption. You will also be the visible, trusted HR presence in the building, championing a positive, inclusive, high-performance culture every day.
• Babylist is the leading registry, e-commerce, and content platform for growing families, serving over 9 million annual shoppers and generating more than $500 million in 2024 revenue. The company operates as a remote-first organization with HQ team members across the U.S. and Canada, meeting in person twice a year to strengthen relationships. The Fulfillment Center team in Commercial Point, OH works on-site and is central to Babylist’s mission of bringing the Babylist experience to life. The company emphasizes purpose-driven work, leverages AI to amplify impact, and values consistency and results achieved together from anywhere.
• In this role, you will develop deep expertise in supporting large hourly/non-exempt workforces in operational settings, refine your ability to build manager capability at scale, and strengthen your fluency in workforce and operational metrics such as attrition, absenteeism, engagement, and productivity. You will gain hands-on experience translating business strategy into people outcomes in a fast-scaling, complex operations environment while enhancing your credibility as a trusted advisor to both executives and frontline associates. You will also grow your expertise in navigating AI-forward workplaces, using technology to enhance HR impact while keeping people at the center.

🎯 Requirements

• 10+ years of HR experience, including 5+ years as an HRBP supporting Operations, Supply Chain, Fulfillment, or Logistics—this is not a fit for candidates coming primarily from corporate, HQ, or COE-only environments
• Deep experience supporting large hourly/non-exempt workforces in operational settings, with direct ownership of employee relations and performance management—not just advising from a distance
• Proven track record working onsite in warehouse, manufacturing, or logistics environments—you’re comfortable spending the majority of your time close to the floor
• Expert-level ER judgment—you’ve personally handled complex investigations and escalations and can coach managers to make sound, consistent decisions without over-reliance on HR
• Experience building manager capability at scale—you’ve developed supervisors and managers who can independently lead their teams, not just rely on HR for direction
• Strong fluency in workforce and operational metrics (attrition, absenteeism, engagement, productivity), with a bias toward using data to drive decisions
• Highly credible and direct—you challenge leaders when needed, navigate tough conversations, and build trust with both executives and hourly associates
• Proficient in Google Workspace and Slack, with experience in HR systems such as Paylocity, Charthop, Lattice, Carta, or Radford
• Comfortable and enthusiastic about working in an AI-forward environment where AI tools are part of daily operations—you embrace technology to enhance your work while keeping people at the center

🏖️ Benefits

• Competitive salary with equity and bonus opportunities
• Company-paid medical, dental, and vision insurance
• Retirement savings plan with company matching and flexible spending accounts
• Generous paid parental leave and PTO
• Perks for physical, mental, and emotional health, parenting, childcare, and financial planning

Skills & Technologies

Senior

Remote

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Babylist Inc.

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About Babylist Inc.

Babylist operates an online baby registry platform that lets expectant parents add items from any retailer, book services, and create cash funds. It aggregates products across major stores, offers a universal registry browser button, and provides personalized checklists. The company also sells its own line of baby merchandise, including nursery furniture, strollers, and accessories, through its e-commerce storefront. Headquartered in Oakland, California, Babylist supports parents with expert guides, product reviews, and a mobile app for managing registries, tracking gifts, and coordinating shipping to recipients.

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