Job Overview
Location
Sydney
Job Type
Full-time
Category
HR & Recruiting
Date Posted
July 14, 2026
Full Job Description
đź“‹ Description
- • The Principal Platform Advisor will be the most senior seat on the advisory ladder and the person our largest clients trust when it matters most.
- • This role will hold the technical health and escalation outcomes for our Strategic Accounts, serving as their primary point of escalation and continuity.
- • The Principal Platform Advisor will act as incident lead on Sev1 and Sev2 events, owning coordination, customer communication, and the path to resolution.
- • This role will define and own the escalation criteria, account-health model, and cross-team interfaces the function runs on.
- • The Principal Platform Advisor will maintain the single source of truth for each account, including data setup, integrations, security and legal considerations, and workflow context.
- • This role will drive technical reviews and enablement sessions that deepen product usage, unlock new value, and keep customers current on the platform.
- • The Principal Platform Advisor will partner proactively with Engagement Managers (CSM function) on Quarterly Business Reviews that tie technical health to business outcomes.
- • This role will align the Platform Consultants and the Technical Platform Expert around a single resolution path, holding customer-facing ownership while technical root cause is driven in parallel.
- • The Principal Platform Advisor will own the highest-stakes cases in the L2 queue for your assigned Strategic Accounts, and serve as the escalation point for Platform Consultants before an issue reaches the Technical Platform Expert, so you stay close to the ground truth of each account's technical health.
- • You have owned strategic, high-value B2B accounts and kept clients confident when things went wrong.
- • You have led incident response or major escalations under pressure, start to finish.
- • You communicate with executives as clearly as with engineers: confirmed facts, explicit trade-offs, named owners, and no speculation presented as certainty.
- • You build frameworks, not workarounds, and you raise the bar for everyone around you.
- • A background in legal AI, legal tech, or a regulated professional-services domain is a strong plus.
- • Global collaboration: Partner with teams and clients across regions, on work that crosses every major legal market.
- • Meaningful work: Your work shapes how the world’s leading legal teams adopt AI day to day.
- • Competitive package: Comprehensive salary, benefits, and the tools to do your best work.
- • In-person environment: A workspace built for ambitious builders.
🎯 Requirements
- • You have owned strategic, high-value B2B accounts and kept clients confident when things went wrong.
- • You have led incident response or major escalations under pressure, start to finish.
- • You communicate with executives as clearly as with engineers: confirmed facts, explicit trade-offs, named owners, and no speculation presented as certainty.
- • You build frameworks, not workarounds, and you raise the bar for everyone around you.
- • A background in legal AI, legal tech, or a regulated professional-services domain is a strong plus.
🏖️ Benefits
- • Global collaboration: Partner with teams and clients across regions, on work that crosses every major legal market.
- • Meaningful work: Your work shapes how the world’s leading legal teams adopt AI day to day.
- • Competitive package: Comprehensive salary, benefits, and the tools to do your best work.
- • In-person environment: A workspace built for ambitious builders.
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Legora
Legora is a company focused on providing innovative solutions in the technology sector. Their core offerings revolve around [mention specific areas if known, e.g., software development, AI, data analytics, cloud services]. They aim to empower businesses by leveraging cutting-edge technologies to enhance efficiency, drive growth, and solve complex challenges. Legora prides itself on its team of experts who are dedicated to delivering high-quality products and services tailored to meet the unique needs of their clients. The company is committed to fostering long-term partnerships and contributing to the advancement of digital transformation across various industries. Their approach emphasizes collaboration, agility, and a deep understanding of market trends.
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