Job Overview
Location
Remote - US
Job Type
Full-time
Category
Product
Date Posted
April 27, 2026
Full Job Description
đź“‹ Description
- • As a Principal Product Manager at Twilio, you will lead the Onboarding and Compliance product team, specifically owning the Trust Hub platform—the KYC gateway that enables businesses to access Twilio’s communication APIs. This role is critical to ensuring secure, compliant, and delightful onboarding experiences for hundreds of thousands of global developers and enterprises.
- • You will define and execute the product vision, strategy, and roadmap for Trust Hub, aligning with company goals while driving cross-functional collaboration across engineering, UX, legal, sales, and compliance teams to deliver innovative, scalable solutions.
- • Day-to-day, you will translate deep customer insights into actionable product requirements, establish key performance metrics, mentor junior product managers, and lead data-informed business reviews to measure impact on revenue, adoption, and user satisfaction.
- • Twilio is a remote-first, globally inclusive company shaping the future of communications through AI-powered innovation and a strong culture of connection. You’ll join a mission-driven team where your work directly enables developers to build personalized customer experiences at scale, with opportunities to grow your leadership, technical acumen, and influence in a high-impact, regulated product domain.
- • In this role, you will master the intersection of product strategy, regulatory compliance, and user experience—gaining expertise in KYC/AML frameworks, API-driven platforms, and enterprise SaaS growth while advancing your career as a trusted product leader in a Fortune 500 tech innovator.
🎯 Requirements
- • Minimum of 10 years of product management experience in SaaS, IaaS, or PaaS environments
- • Proven track record of leading successful product launches and driving data-informed product strategies
- • Strong analytical skills with ability to leverage quantitative and qualitative data for decision-making, executive influence, and measurable outcomes
- • Excellent communication and interpersonal abilities to influence stakeholders at all levels and present effectively to internal and external audiences
- • Solid technical foundation, including understanding of UI/UX principles and the ability to engage deeply with engineering teams while maintaining strategic perspective
- • Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience
🏖️ Benefits
- • Competitive pay with location-based salary ranges (e.g., $171,120–$251,600 depending on region)
- • Eligibility for annual bonus and participation in Twilio’s equity plan
- • Comprehensive health care insurance, 401(k) retirement plan, and paid time off (sick, personal, parental)
- • Generous parental and wellness leave policies
- • Remote-first work flexibility with opportunities for occasional team connection through travel
- • Support for professional development, including mentoring junior PMs and access to learning resources
Skills & Technologies
About Twilio Inc.
Twilio Inc. provides cloud-based communications platforms that enable developers to integrate voice, messaging, video, email, and authentication into applications via APIs. Founded in 2008, the company offers programmable services for SMS, voice calls, WhatsApp, email, and IoT connectivity, serving enterprises, startups, and communication service providers globally. Twilio operates a pay-as-you-go model, allowing customers to scale usage without managing underlying telecom infrastructure. The company is headquartered in San Francisco, California, and trades on the New York Stock Exchange under the symbol TWLO.
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