Principal, Product Manager, Next Best Action

Humana Inc.

Job Overview

Location

Remote Nationwide

Job Type

Full-time

Full Job Description

📋 Description

• Lead the evolution of an enterprise decisioning ecosystem that unifies marketing, digital, data, and operations functions to deliver personalized, context-aware, and compliant engagement across all channels.
• Build a 6-quarter roadmap focused on continuous, measurable value through data-driven decisioning, adaptive learning, and cross-channel orchestration.
• Embed product discipline into how the organization builds and uses decisioning capabilities, moving from fragmented campaign execution to coordinated, customer-centric engagement.
• Translate enterprise goals into decisioning strategies, eligibility criteria, prioritization logic, and optimization frameworks.
• Author and socialize the NBA operating model—clear governance, value tracking, and adoption metrics.
• Collaborate across teams to design a modular, platform-agnostic decisioning framework inspired by best-in-class technology (e.g., Pega CDH).
• Help align integration patterns, APIs, and reference architectures that enable scalability across digital, voice, service, and outbound channels.
• Define and maintain a centralized Action Catalog with metadata, KPIs, constraints, and policies for approval, versioning, and retirement.
• Establish governance frameworks in partnership with Compliance, Legal, and Data Governance to ensure responsible and auditable personalization at scale.
• Partner with Data Science and Analytics teams to define model inputs, outputs, and monitoring requirements for predictive and adaptive models.
• Serve as the enterprise subject matter expert (SME) on decisioning and personalization, translating technical concepts for marketing, service, and channel leads.
• Partner with senior leaders across business units to align NBA priorities with enterprise OKRs and in-flight initiatives.
• Write detailed product requirements, user stories, and acceptance criteria.
• Partner closely with engineering and architecture to deliver scalable, resilient, and high-performance services.
• Define KPIs and dashboards to measure NBA value realization, e.g., enterprise adoption rate (# of channels using NBA logic).
• Drive continuous optimization through test-and-learn programs and closed-loop feedback into modeling and arbitration strategies.

🎯 Requirements

• Bachelor’s in Marketing, Business Administration, Computer Science, Information Technology, or related field.
• 8–12+ years in product management, decisioning architecture, enterprise personalization, or related roles.
• Deep hands-on experience with Pega CDH, Adobe RTCDP, Salesforce Interaction Studio/Einstein, or equivalent decisioning platforms.
• Expertise in NBA frameworks, arbitration logic, real-time decisioning, customer journey orchestration, and adaptive learning.
• Advanced understanding of microservices architecture, event-driven data pipelines, APIs, and streaming frameworks.
• Ability to define and translate decision tables, scoring models, and algorithmic logic into business rules.
• Experience partnering with Data Science and Engineering to operationalize predictive models.
• Proven record of leading through influence in large, matrixed organizations.
• Skilled at simplifying complex technical concepts for senior audiences.
• Capable of creating cross-portfolio alignment and adoption of shared product capabilities.

🏖️ Benefits

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Time off including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave.
• Short-term and long-term disability.
• Life insurance.
• Competitive benefits supporting whole-person well-being.

Skills & Technologies

Product Management

Senior

Remote

$150k-206k

Degree Required

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Humana Inc.

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About Humana Inc.

Humana Inc. is a for-profit health and well-being company headquartered in Louisville, Kentucky. Founded in 1961, it provides health insurance, Medicare Advantage plans, Medicaid services, pharmacy benefit management, and clinical care through primary care centers. Serving millions of members across the United States, Humana focuses on integrated care delivery, home health, and wellness programs aimed at improving health outcomes and reducing costs for individuals, employers, and government partners.

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