Principal Technical Project Manager

TTEC Holdings, Inc.

Job Overview

Location

Austin, Texas, USA

Job Type

Full-time

Full Job Description

📋 Description

• Join TTEC Digital, a leader in customer experience solutions, as a Principal Technical Project Manager and play a pivotal role in shaping and delivering cutting-edge technology projects for our esteemed clients.
• In this dynamic, client-facing role, you will leverage your extensive project management expertise to oversee the entire lifecycle of complex technical projects, from initial design and deployment through to ongoing delivery support, specifically within the NICE CXone ecosystem.
• You will be instrumental in ensuring the successful implementation of our services and solutions, directly contributing to our clients' ability to enhance their customer experience through empowered employees.
• As a Principal Technical Project Manager, you will be the primary point of contact for clients, fostering strong relationships built on trust, transparency, and a deep understanding of their business objectives and technical needs.
• Your responsibilities will encompass meticulous planning, execution, and monitoring of project timelines, budgets, and resource allocation, ensuring all project milestones are met with exceptional quality and efficiency.
• You will lead cross-functional teams, including engineers, architects, consultants, and other stakeholders, providing clear direction, motivation, and fostering a collaborative environment to achieve project success.
• A key aspect of this role involves proactive risk management, identifying potential challenges early, and developing effective mitigation strategies to keep projects on track.
• You will be responsible for defining project scope, objectives, and deliverables in collaboration with senior management and stakeholders, ensuring alignment with business goals.
• This role demands a strong technical aptitude, enabling you to understand the intricacies of our solutions and effectively communicate technical concepts to both technical and non-technical audiences.
• You will manage change requests, assess their impact on project scope and timelines, and implement approved changes in a controlled manner.
• Performance reporting will be a critical function, providing regular and comprehensive updates to clients and internal leadership on project status, key performance indicators, and any deviations from the plan.
• You will contribute to the continuous improvement of our project management methodologies and best practices, sharing your knowledge and experience to elevate the capabilities of the entire TTEC Digital Solutions team.
• This position offers the opportunity to work with a leading cloud-native customer engagement platform, NICE CXone, and to be at the forefront of digital transformation initiatives for major enterprises.
• You will be a key player in driving customer experience outcomes by leveraging our enhanced technical capabilities, ensuring our clients receive unparalleled support and innovative solutions.
• The ideal candidate will possess a strategic mindset, capable of anticipating future needs and proactively addressing them to ensure long-term client satisfaction and success.
• You will be adept at navigating complex organizational structures, both within TTEC and at client sites, to facilitate smooth project execution and stakeholder engagement.
• This role is ideal for a seasoned professional who thrives in a fast-paced environment, enjoys tackling challenging technical projects, and is passionate about delivering exceptional results.
• Your leadership will be crucial in guiding teams through the complexities of system integrations, platform deployments, and solution customizations.
• You will ensure adherence to TTEC's quality standards and client-specific requirements throughout the project lifecycle.
• This is a remote opportunity, offering flexibility, with occasional client site travel required to foster strong partnerships and oversee critical project phases.
• Become an integral part of a company that values its employees and is committed to creating an environment where everyone can thrive and achieve their full potential.
• Contribute to TTEC's vision of being a place where employees are valued, fully supported, and empowered to deliver outstanding customer experiences.
• This role is an exciting journey of success, where your talent is needed to help us achieve our ambitious goals.

🎯 Requirements

• Proven experience (typically 7+ years) in technical project management, with a strong emphasis on software development, system integrations, or cloud-based solutions.
• Demonstrated success in managing complex, client-facing projects from initiation to closure, including scope definition, planning, execution, monitoring, and control.
• Deep understanding of project management methodologies (e.g., Agile, Waterfall, Hybrid) and the ability to apply them effectively in a technical context.
• Experience with cloud-based contact center solutions, specifically NICE CXone, is highly desirable.
• Excellent leadership, communication, negotiation, and interpersonal skills, with the ability to influence stakeholders at all levels.
• Strong technical acumen, with the ability to understand and discuss technical concepts, challenges, and solutions with engineering teams and clients.
• Bachelor's degree in Computer Science, Engineering, Business, or a related field, or equivalent practical experience.

🏖️ Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off (PTO) and holidays.
• Opportunities for professional development and continuous learning.
• Remote work flexibility with occasional client travel.
• 401(k) retirement plan with company match.

Skills & Technologies

Senior

Remote

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TTEC Holdings, Inc.

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About TTEC Holdings, Inc.

TTEC Holdings, Inc. operates the TTEC Digital brand, providing global customer experience technology and services. It designs, implements and manages cloud and on-premise contact-center platforms, CRM applications, analytics and AI solutions. Clients use its advisory, systems integration, and managed services to modernize customer engagement, reduce operating costs and improve satisfaction. The company serves Fortune 1000 enterprises across healthcare, financial services, retail, telecommunications, government and other industries from offices in the Americas, Europe and Asia-Pacific.

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