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Job Overview
Location
Remote
Job Type
Full-time
Category
Software Engineering
Date Posted
October 22, 2025
Full Job Description
đź“‹ Description
- • Own the complete product lifecycle for TextUs’ core business-texting platform, from strategic vision through go-to-market execution. You will translate customer pain points and market signals into a clear, prioritized roadmap that keeps us ahead of competitors and aligned with our mission to create the highest-performance texting channel.
- • Deeply understand our users—recruiters, sales teams, customer-success reps, and operations leaders—by running 15+ customer interviews per quarter, analyzing usage data, and shadowing power users. Your insights will directly shape feature design and positioning, ensuring every release solves a measurable problem and drives adoption.
- • Define and track KPIs such as message throughput, deliverability rates, reply-to-send ratios, and customer NPS. You will present these metrics weekly to the executive team, tying product decisions to revenue impact and customer retention.
- • Collaborate cross-functionally with engineering, design, marketing, sales, and customer success in a fully-remote environment. You will run agile ceremonies, write detailed PRDs, and maintain a living roadmap in Productboard that keeps all stakeholders aligned and excited.
- • Prioritize ruthlessly: balance quick-win enhancements (e.g., template variables, link shortening) with larger bets (e.g., AI-powered smart replies, omnichannel orchestration). You will use RICE scoring and opportunity-solution trees to defend trade-offs and maintain velocity.
- • Drive go-to-market strategy for every release—craft positioning, train sales enablement, and partner with demand-gen to launch campaigns that generate pipeline. You will own the launch calendar and ensure each feature lands with clear documentation, demo videos, and customer comms.
- • Champion the voice of the customer inside the company. You will run quarterly “Customer Advisory Boards,” synthesize feedback into actionable themes, and maintain a public-facing roadmap that builds trust and transparency.
- • Monitor competitive and regulatory landscapes (TCPA, 10DLC, GDPR) to anticipate risks and opportunities. You will brief legal and compliance teams on upcoming changes and translate complex requirements into simple, user-friendly product flows.
- • Mentor junior PMs and aspiring product owners within the organization. You will run monthly lunch-and-learns on discovery techniques, storytelling, and data-driven decision-making, fostering a culture of continuous learning.
- • Experiment boldly: own an experimentation budget and run A/B tests on copy, timing, and channel mix to optimize engagement. You will publish post-mortems that celebrate both wins and learnings, reinforcing a growth mindset across the company.
- • Scale the product for enterprise needs—single sign-on, granular permissions, audit logs, and high-volume throughput—while preserving the intuitive UX that makes TextUs beloved by SMBs. You will work closely with solutions engineers to close six-figure deals and ensure smooth onboarding.
- • Represent TextUs at industry conferences, webinars, and on social media. You will become a thought leader on business texting, sharing best practices that elevate the entire category and generate inbound demand.
🎯 Requirements
- • 3+ years of SaaS product-management experience with at least one full-lifecycle launch from 0 → 1 → scale
- • Proven ability to translate qualitative user research and quantitative data into prioritized roadmaps that deliver measurable business outcomes
- • Demonstrated success collaborating with remote engineering teams using agile methodologies (Scrum or Kanban) and modern tools (Jira, Figma, Productboard)
- • Excellent written and verbal communication skills—comfortable presenting to C-suite, writing detailed PRDs, and creating compelling launch narratives
- • Nice-to-have: experience with messaging, communications, or CPaaS products; familiarity with telecom regulations (TCPA, 10DLC, A2P); SQL fluency for self-serve analytics
🏖️ Benefits
- • Fully-remote culture with quarterly in-person retreats in destinations like Denver, Austin, or Mexico City
- • Competitive salary + equity in a fast-growing, profitable SaaS company with 300%+ YoY ARR growth
- • $1,500 annual professional-development stipend for courses, conferences, or coaching of your choice
- • Flexible PTO policy (minimum 15 days encouraged) plus company-wide mental-health days and a four-week paid sabbatical after four years
- • Premium health, dental, and vision insurance covered at 100% for employees and 75% for dependents
Skills & Technologies
Product Management
Remote
About TextUs Inc.
TextUs Inc. provides business text messaging software that enables teams to communicate with customers and candidates through two-way SMS from desktop and mobile apps. The platform offers features such as bulk messaging, automation, shared inboxes, and CRM integrations. Companies use TextUs to increase response rates, streamline recruiting, sales, and support workflows, and maintain compliance. Founded in 2013 and headquartered in Denver, Colorado, the company serves staffing agencies, SaaS providers, higher education, and other B2B markets across North America.
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