Product Manager

Front Careers LLC

Job Overview

Location

Santiago, Chile

Job Type

Full-time

Full Job Description

📋 Description

• Front is seeking a visionary Product Manager to spearhead the development of its Enterprise Readiness pod, a critical new initiative focused on building the administrative infrastructure for the AI era. This role is pivotal in ensuring that Front, a leading customer operations platform for B2B complexity, can confidently serve the largest and most security-conscious enterprises by providing robust identity, permissions, audit, and administrative controls. You will be instrumental in shaping how IT administrators manage software in an environment increasingly influenced by AI agents and automations, moving beyond traditional human-centric controls to accommodate non-human actors.
• As the Product Manager for this nascent pod, you will own the end-to-end strategy, roadmap, and execution for the core components that elevate Front to an enterprise-grade standard in the age of AI. Your day-to-day responsibilities will involve defining and delivering the primitives that unlock significant upmarket pipeline growth. This includes architecting solutions for identity and access management (SSO, SCIM, RBAC, granular permissions, including those for AI agents), enhancing security and compliance through comprehensive audit logging (for both human and AI actions), implementing data retention and DLP policies, and ensuring SOC2/HIPAA-aligned controls. You will also focus on developing scalable admin tooling and robust APIs that enable seamless integration of Front into enterprise technology stacks. A key aspect of your role will be to translate complex customer needs, such as deal signals, security review post-mortems, and direct IT/admin insights, into durable platform investments rather than ad-hoc, one-off solutions.
• You will be at the forefront of defining what "admin controls for AI" truly means within the Front ecosystem. This involves deep exploration and definition of permissions for AI agents, establishing clear auditability for AI-driven actions, and providing admin-grade observability into automated workflows. Your work will directly impact how enterprises manage and govern AI functionalities within Front, ensuring security, compliance, and operational efficiency.
• This role offers a unique opportunity to build and shape a brand-new pod from its inception. You will have direct executive visibility and the autonomy to define scope, strategy, and success metrics from day one. By partnering deeply with cross-functional teams including Engineering, Design, Security, Sales, Solutions Engineering, and Partnerships, you will drive alignment and influence product direction without direct authority. This position is ideal for a product leader who thrives in ambiguity, enjoys building foundational platform capabilities, and is passionate about the intersection of AI, enterprise security, and customer operations.
• The impact of this role extends beyond feature development; you will be a key architect of Front's future as a dominant player in complex B2B customer operations, particularly within the high-value enterprise segment. You will gain invaluable experience in platform strategy, enterprise security, AI governance, and cross-functional leadership. The successful candidate will have the opportunity to establish best practices for AI administration and security, setting a new standard for the industry. This is a chance to leave a significant mark on a rapidly growing, well-funded company that is already recognized as an AI-native product and a leader in its space, with numerous accolades for being a great place to work.
• Front is recognized for its innovative approach to customer operations, enabling over 9,000 companies, including industry giants like Uber Freight, Navan, and Stripe, to manage complex B2B relationships effectively. The company is backed by prominent investors such as Sequoia Capital and Salesforce Ventures, having raised substantial funding to fuel its growth and product innovation. Front's commitment to its employees is reflected in its numerous 'Great Place to Work' awards, highlighting a culture that values collaboration, innovation, and employee well-being. The expansion into Chile signifies a strategic move to broaden its global reach and talent pool, further solidifying its position as a market leader.
• The Enterprise Readiness pod is being established as a direct response to a critical business need: enterprise readiness is a gating factor for a significant portion of Front's upmarket sales pipeline. Your work will directly address this bottleneck, enabling Front to capture a larger share of the enterprise market. You will be responsible for delivering the foundational platform capabilities that IT departments and security teams require to confidently adopt and deploy Front at scale, especially as AI capabilities become more integrated into business workflows. This involves understanding the unique challenges and requirements of large organizations, including stringent security protocols, complex compliance mandates, and the need for centralized administrative control.
• You will be the primary driver for translating market signals and customer feedback into tangible product improvements. This includes analyzing data from sales cycles, understanding the root causes of security review failures or delays, and gathering direct insights from IT administrators and security professionals. Your ability to synthesize this information and prioritize investments in durable platform primitives will be crucial for the long-term success of Front's enterprise strategy. This role demands a strategic mindset, a deep understanding of enterprise software dynamics, and a proactive approach to anticipating future market needs, particularly concerning the evolving landscape of AI in business operations.
• Ultimately, you will be defining the future of how enterprises manage complex B2B interactions and AI-driven automations. This involves not just implementing current best practices in identity, security, and administration, but also anticipating how these areas will evolve with the rapid advancement of AI. Your vision and execution will ensure Front remains at the cutting edge, providing unparalleled value and security to its enterprise clientele, and solidifying its reputation as a category-defining platform.

🎯 Requirements

• 5+ years of Product Management experience in high-growth B2B SaaS environments, with a proven track record of shipping products targeted at IT, administrative, or security buyers.
• Demonstrated enterprise/platform judgment, with the ability to distinguish between durable platform primitives and one-off solutions for specific deals, and to articulate and defend these distinctions.
• Strong fluency in identity and security concepts, including experience designing solutions around SSO/SAML/OIDC, SCIM, RBAC/ABAC, audit logging, and/or public APIs, with the capacity to engage effectively in SOC2 or security review discussions.
• Well-formed opinions on the role and application of AI within the IT and administrative context, including understanding what is genuinely useful for admins versus mere 'theater,' and how non-human identities and AI-driven actions should be managed and audited.
• Excellent systems thinking capabilities, with a knack for identifying and mitigating second-order effects in complex systems like permissions, audit trails, and large-scale administration.
• A commitment to rigor and polish in product development, ensuring that administrative user experiences are seamless and professional, meeting the high standards expected by enterprise customers and IT buyers.
• Comfort and proficiency in navigating ambiguity, given that this is a new pod where you will be instrumental in shaping its direction, strategy, and operational framework.

🏖️ Benefits

• Competitive salary package.
• Comprehensive health insurance coverage, including medical, dental, and vision.
• Generous paid time off (PTO) policy.
• Mental health support services through Workplace Options.
• Family planning support resources via Maven.
• Monthly Lifestyle Stipend for fitness, health, wellness, and other personal activities.
• Monthly Teleworking Allowance to cover expenses like Wi-Fi, cell data, and equipment.
• Additional Wellness Days provided on months without public holidays.
• Paid Holiday Break, with offices closed from Christmas to New Year's Day.

Skills & Technologies

REST

Product Management

Hybrid

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Front Careers LLC

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About Front Careers LLC

Front Careers is a recruiting platform that connects U.S. veterans and military spouses with civilian employers. The service translates military experience into civilian job qualifications, matches candidates to openings, and provides career coaching. Employers gain access to pre-screened talent pools, diversity analytics, and onboarding tools designed to ease veteran integration into corporate teams.

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