Product Manager, Agent Development (Brazilian Portuguese speaking)

Sierra Technologies, Inc.

Job Overview

Location

San Francisco, CA

Job Type

Full-time

Full Job Description

📋 Description

• Build and ship enterprise-grade AI agents that handle thousands of customer conversations daily by collaborating directly with engineers and customers.
• Engage with customers at all organizational levels to discover, assess, and define their business requirements for AI-driven customer experience solutions.
• Prepare and deliver live demonstrations of Sierra’s AI agents to showcase capabilities and align with customer workflows.
• Address and resolve technical challenges in customer business processes by working closely with their technical teams to ensure seamless integration.
• Continuously develop and refine Sierra’s virtual agents to anticipate and adapt to evolving customer needs and operational workflows.
• Serve as a trusted technical advisor to customers, guiding strategic decisions around AI implementation and long-term automation strategy.
• Partner with engineering and product teams to scope, prioritize, and implement new features that directly impact customer success and product adoption.
• Translate complex AI concepts into clear, compelling narratives for both non-technical executives and technically proficient stakeholders.
• Maintain deep alignment with Sierra’s core values: Trust, Customer Obsession, Craftsmanship, Intensity, and Family in all customer and internal interactions.
• Drive product roadmap decisions based on direct customer feedback, usage data, and emerging AI capabilities in enterprise environments.
• Act as the primary product liaison between Sierra’s engineering team and enterprise clients, ensuring customer insights inform product development cycles.
• Stay current on advancements in AI agent technology and apply insights to enhance product functionality and competitive positioning.
• Represent Sierra in customer-facing technical discussions, including architecture reviews, integration planning, and pilot program evaluations.
• Document customer use cases, pain points, and success metrics to inform internal product prioritization and external messaging.
• Contribute to the creation of customer success materials, including case studies, training guides, and onboarding workflows tailored to enterprise clients.
• Participate in customer onboarding and adoption programs to ensure smooth deployment and sustained value realization of Sierra’s AI agents.

🎯 Requirements

• 5-7+ years experience in product development of highly technical products
• Past experience in Product Management or similar roles at or above the level of Senior Product Manager
• Professional fluency in both Brazilian Portuguese and English
• Ability to communicate highly technical concepts to both non-technical and technically proficient audiences
• Degree in a technical or related field, or equivalent professional experience
• Experience crafting and tailoring messages for potential customers, including executives

🏖️ Benefits

• Flexible (unlimited) paid time off
• Medical, dental, and vision benefits for you and your family
• Life insurance and disability benefits
• Retirement plan dependent on country of employment
• Parental leave
• Fertility and family building benefits through Carrot
• Lunch, delicious snacks, and coffee provided
• Discretionary benefit stipend for personal spending
• Free alphorn lessons
• Eligibility to participate in Sierra's equity plans

Skills & Technologies

TypeScript

React

Product Management

Onsite

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Sierra Technologies, Inc.

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About Sierra Technologies, Inc.

Sierra Technologies builds conversational AI agents for large enterprises, enabling companies to deploy autonomous, brand-aligned customer service experiences across voice and digital channels. Its platform integrates with existing CRM, ERP, and commerce systems to resolve complex customer issues, automate workflows, and provide real-time insights while maintaining security and compliance standards.

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