Product Manager - Digital Distribution and Servicing

Brown & Brown Insurance

Job Overview

Location

Remote - USA

Job Type

Full-time

Full Job Description

📋 Description

• As a Product Manager – Digital Distribution and Servicing at Brown & Brown Insurance, you will define and own the digital product strategy for online insurance distribution and servicing, directly impacting how customers interact with the company’s digital platforms and driving growth, efficiency, and customer experience.
• Day to day, you will translate business goals into a clear product roadmap, identify opportunities to expand digital channels (aggregator platforms, direct-to-consumer, embedded insurance), drive improvements in quote-to-bind journeys focusing on conversion rate optimization, optimize digital funnels across web, mobile, and partner ecosystems, lead experimentation (A/B testing), design and deliver scalable self-service capabilities (policy management, claims initiation, endorsements, renewals), reduce cost-to-serve through automation and intelligent workflows, enhance customer experience through seamless omnichannel journeys, define and track KPIs, leverage data to prioritize backlog and inform decisions, partner with data science teams to embed personalization and predictive models, own the product backlog and work closely with engineering in agile delivery, translate business requirements into user stories and acceptance criteria, ensure timely high-quality delivery, collaborate with underwriting, distribution, marketing, operations, and compliance teams, align senior stakeholders on roadmap priorities, act as the voice of the customer, ensure regulatory compliance across markets, and build and lead a high-performing team of digital product managers.
• Brown & Brown Insurance is a meritocracy-driven organization that rewards self-starters and those committed to doing what is best for customers, fostering an inclusive environment guided by its Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself.”
• In this role, you will achieve mastery in digital insurance product strategy, develop deep expertise in insurance distribution models and regulatory compliance, lead cross-functional initiatives that scale customer-facing digital products, and build leadership experience by mentoring and growing a high-performing product team while contributing to measurable improvements in conversion, cost-to-serve, and customer satisfaction.

🎯 Requirements

• 5–10+ years of product management experience, ideally within insurance, fintech, or digital platforms
• Strong experience in digital acquisition funnels and/or high-volume transactional products
• Proven track record of delivering customer-facing digital products at scale
• Deep understanding of digital distribution models (aggregators, direct, embedded)
• Strong analytical mindset with experience using data to drive decisions
• Experience with agile methodologies and product management tools (e.g. Jira, Confluence)
• Excellent stakeholder management and communication skills
• Knowledge of insurance products (personal lines, SME, or specialty lines) and policy lifecycle (quote, bind, service, claims, renewals)
• Familiarity with pricing, underwriting, and regulatory constraints
• Ability to travel up to 30%

🏖️ Benefits

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more

Skills & Technologies

Product Management

Remote

$150k-160k

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Brown & Brown Insurance

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About Brown & Brown Insurance

Brown & Brown Insurance is a publicly traded insurance brokerage and risk-management firm headquartered in Daytona Beach, Florida. Founded in 1939, the company provides commercial and personal insurance, employee benefits, and related services through a network of more than 400 offices across the United States, Canada, and the United Kingdom. It operates as an intermediary between clients and insurance carriers, offering tailored risk solutions to businesses, governmental entities, and individuals while generating revenue primarily through commissions and fees.

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