Product Manager, Payments

📋 Description

• • Own and execute the global payments product roadmap across three brands, delivering scalable payment capabilities that support business growth.
• • Define product strategy and requirements for payment methods, checkout experiences, and payment partnerships, collaborating with Engineering and Design from discovery through delivery.
• • Analyze payment performance, customer insights, and market trends to improve conversion, authorization rates, payment acceptance, fraud prevention, operational efficiency, and overall customer experience.
• • Define, monitor, and optimize key payment KPIs, using data and experimentation to prioritize product investments and measure success.
• • Lead integrations with payment processors, gateways, fraud providers, and other strategic payment partners to expand platform capabilities.
• • Partner with Payment Operations and Finance teams to improve payment workflows, reporting, reconciliation, and the scalability of the payments ecosystem.
• • Drive cross-functional alignment by communicating roadmap priorities, product requirements, and delivery status while representing customer and business needs throughout the product lifecycle.
• • Leverage AI-powered tools to accelerate research, documentation, prototyping, automation, and product execution, improving both team productivity and customer outcomes.
• • Work closely with Engineering, Design, Finance, Operations, and external payment partners to build and improve payment solutions across customer payments, merchant payouts, and payment operations.
• • Ensure all payment solutions enhance the guest experience for customers and streamline operations for merchants across Peek’s portfolio of attractions, tours, and activities.
• • Translate business goals into clear product requirements and technical specifications, ensuring alignment between engineering deliverables and customer needs.
• • Maintain deep awareness of global payment regulations, trends, and emerging technologies to inform product decisions and maintain compliance.
• • Use data-driven experimentation to validate hypotheses, reduce friction in the payment journey, and increase revenue through improved payment success rates.
• • Manage product backlogs, prioritize features based on impact and effort, and communicate trade-offs to stakeholders across departments.
• • Represent the payments product team in cross-departmental meetings, ensuring consistent messaging and alignment on priorities.
• • Support the scaling of payment infrastructure to accommodate increasing transaction volumes across Peek’s global merchant network.
• • Collaborate with external payment providers to negotiate terms, integrate new payment methods, and resolve operational issues impacting merchant payouts or customer transactions.
• • Document product decisions, user flows, and integration specifications to ensure knowledge sharing and continuity across teams.
• • Continuously evaluate the competitive landscape and customer feedback to identify opportunities for innovation in payment experiences.
• • Ensure all product initiatives align with Peek’s core values: Obsess Over Our Customers, Accomplish Big Things, Collaborate With Purpose, and Get Better Every Day.