Product Manager, Shopping

OpenAI, Inc.

Job Overview

Location

San Francisco

Job Type

Full-time

Full Job Description

📋 Description

• Define and drive the product vision for AI-powered shopping experiences within ChatGPT, shaping how users discover, evaluate, and purchase products through conversational interfaces.
• Partner with research teams to explore how OpenAI’s models can enhance product discovery, evaluation, and confident purchasing decisions for users.
• Collaborate with cross-functional teams including engineering, design, product, and go-to-market to build and scale AI-native shopping experiences from concept to launch.
• Work closely with growth, GTM, marketing, and business teams to drive user adoption, merchant engagement, and ecosystem expansion for shopping features.
• Engage directly with merchants, brands, retailers, and external partners to improve product quality, shopping experiences, and user outcomes while maintaining trustworthy and user-centric recommendations.
• Use data analysis and user feedback to identify product opportunities, measure impact, and inform strategic decisions around search, recommendations, personalization, and conversational commerce.
• Operate in ambiguity to define a new category at the intersection of AI, commerce, and consumer product experiences, balancing user value, business objectives, and technical constraints.
• Lead end-to-end product development for shopping features, ensuring alignment across product, engineering, design, and research stakeholders throughout the product lifecycle.
• Build and scale consumer products that serve large, diverse user bases with a focus on trust, safety, and personalized AI-driven outcomes.
• Contribute to the broader mission of OpenAI by ensuring AI-powered shopping experiences are designed with human needs, safety, and ethical considerations at their core.

🎯 Requirements

• 10+ years of product management experience with strong leadership, cross-functional collaboration, and communication skills.
• Proven experience in shopping, e-commerce, marketplaces, search, recommendations, consumer growth, or related product areas.
• Demonstrated success in building and scaling impactful consumer products serving large and diverse user bases.
• Comfort navigating ambiguity and excitement about defining a new category at the intersection of AI, commerce, and consumer experiences.
• Motivation by OpenAI’s mission and a desire to shape how millions of people discover, evaluate, and purchase products with AI.

🏖️ Benefits

• Relocation assistance available for candidates moving to San Francisco, CA.
• Opportunity to work at the forefront of AI and commerce innovation at OpenAI.
• Collaborative environment with world-class teams in product, engineering, research, and design.
• Alignment with OpenAI’s mission to ensure general-purpose AI benefits all of humanity.
• Equal opportunity employer with commitment to diversity, inclusion, and reasonable accommodations.
• Compliance with San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance, and California Fair Chance Act for qualified applicants.

Skills & Technologies

Product Management

Onsite

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OpenAI, Inc.

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About OpenAI, Inc.

OpenAI is a San Francisco-based artificial intelligence research and deployment company founded in 2015. It develops large-scale AI models such as GPT, DALL-E, and Codex, providing cloud APIs and consumer applications like ChatGPT. Originally established as a non-profit, it later created a capped-profit subsidiary to attract capital while maintaining its mission to ensure artificial general intelligence benefits all of humanity.

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