Product Operations Manager (LATAM-Columbia)

Haven Headache and Migraine Relief

Job Overview

Location

Columbia

Job Type

Contract

Full Job Description

📋 Description

• We are building the future of migraine care for the 40 million Americans who suffer from this debilitating neurological condition.
• Our early results are exceptional - our initial patient cohort is seeing a 70% improvement rate with days impacted by headache reduced by half.
• We are a design-first company in our DNA and need someone who owns execution and serves as the connective tissue among disciplines, decisions, and delivery.
• This person defines alongside design what “done” looks like for every feature, sets clear acceptance criteria, and documents edge cases.
• In this role, you will be a vital product catalyst and execution partner, empowering the team by owning the delivery process, leveraging AI aggressively to amplify your impact and ensure we move with incredible speed and precision.
• You will work with design, engineering, clinical, and operations stakeholders to gather requirements and business logic before work begins.
• You will ensure we have strong documentation of these inputs, define alongside design what “done” looks like for every feature, set clear acceptance criteria, document edge cases, and get sign-off from the right people.
• Nothing moves to build without it.
• You will write and maintain the documentation that keeps teams aligned, including feature specs, process documentation for clinical and ops rollouts, and reference materials for training.
• You will own the documentation lifecycle, not just the first draft.
• You will drive feature launches from testing through release, coordinate across design, engineering, clinical operations, and training to make sure each launch has clear owners, timelines, and acceptance criteria.
• You will work directly with trainers to ensure clinical and ops staff are prepared before anything goes live.
• You will own the systems that measure how features perform after they go live, manage post-launch A/B testing and performance tracking across clinicians, operations staff, and patients.
• You will collect and synthesize internal feedback to identify where the product is meeting goals and where it is falling short, ensuring that data-driven insights directly inform the next iteration of the roadmap.
• You will capture what was decided, by whom, and why, translate those decisions into tickets with clear requirements and acceptance criteria, and track requirements across the full lifecycle.
• You will use AI tools daily to accelerate your own work, writing requirements documentation, synthesizing meeting notes, surfacing action items, drafting release notes, and automating your work.

🎯 Requirements

• Experience working in or alongside design and engineering teams.
• Demonstrated AI fluency: You already use AI tools daily to write faster, research better, and automate parts of your and team's workflows.
• Strong written communication: Clear, direct, and precise.
• Experience writing requirements documentation and defining acceptance criteria.
• Proficiency with project and task management tools such as Linear, Jira, or Asana.
• The ability to create structure where there is none.
• Experience shipping products for operations or clinical teams as a key user.
• Have worked on small teams responsible for shipping outsized outcomes.
• Background in health tech, digital health, or clinical operations.

🏖️ Benefits

• A mission that matters: We serve patients who have spent years being dismissed or undertreated.
• A lean, high-trust team where your work has a direct impact on how the company grows.
• Competitive compensation for a pre-Series A company $180-200k.
• Generous equity compensation.
• Generous health benefits with 100% of employee and 80% of dependent premiums paid for.

Skills & Technologies

Remote

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Haven Headache and Migraine Relief

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About Haven Headache and Migraine Relief

Haven Headache and Migraine Relief is a specialized telehealth clinic focused on treating chronic migraine and cluster headache disorders. Led by board-certified neurologists, the practice offers personalized medication management, preventive therapies, and rescue plans delivered through secure video consultations. Services include prescription refills, lifestyle coaching, and coordination with primary care to reduce emergency-room visits and improve daily function for patients nationwide.

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