Product Operations Specialist

Jerry Technologies Inc.

Job Overview

Location

Boston, Massachusetts

Job Type

Full-time

Full Job Description

📋 Description

• Own end-to-end delivery of product initiatives, starting with scoped launches such as landing pages and compliance-driven features, and expanding into larger growth initiatives as impact is demonstrated
• Conduct structured product walkthroughs to map user journeys, identify friction points, and build a ground-level understanding of how key funnels perform across the user experience
• Monitor and synthesize user feedback from App Store reviews, customer support channels, and research insights to surface actionable product improvements
• Drive bug triage and resolution in close partnership with Engineering teams, prioritizing and closing quality issues efficiently to maintain product integrity
• Partner with Design and Engineering to ship high-quality user experiences that balance speed, clarity, and trust while maintaining alignment with growth goals
• Contribute to A/B testing, funnel analysis, and experiment design by formulating hypotheses, defining success metrics, and interpreting results to guide product decisions
• Translate ambiguous customer problems into clear product requirements, roadmap priorities, and testable hypotheses that align with business objectives
• Maintain daily 3–4 hour overlap with Jerry’s China-based engineering team to ensure tight coordination, timely delivery, and effective communication across time zones
• Collaborate cross-functionally with Analytics, Marketing, and senior leadership—including the VP of Growth and CEO—to align product initiatives with company-wide growth strategy
• Develop deep contextual knowledge of the product’s full user flow, from discovery to purchase, to inform data-driven decisions and optimize conversion funnels
• Build and apply product instincts by articulating why specific flows succeed or fail, using both qualitative insights and quantitative analysis to guide iteration
• Work in a fast-moving, high-stakes environment where ambiguity is common, requiring rapid decision-making without sacrificing rigor or user-centricity
• Take ownership of initiatives that directly impact millions of users’ ability to discover, evaluate, and purchase auto insurance through Jerry’s AI-powered platform
• Leverage structured problem-solving skills honed in consulting, product management, or operations to drive tangible outcomes in a startup environment with significant traction and scale

🎯 Requirements

• 2–3 years of experience in management consulting (MBB or equivalent), product management, or product/business operations
• Willingness to flex working hours to maintain 3–4 hours of daily overlap with China business hours for engineering coordination
• Strong ability to break down complex problems clearly and communicate with precision
• Comfort with quantitative analysis and data-driven hypothesis testing
• Demonstrated customer empathy and ability to think in user emotions and mental models, not just metrics
• Experience moving from frameworks and recommendations to owning and shipping product outcomes

🏖️ Benefits

• Health, dental, and vision coverage
• Paid time off
• Paid parental leave
• 401(k) plan with employer matching
• Wellness benefits
• Equity grant opportunities

Skills & Technologies

Onsite

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Jerry Technologies Inc.

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About Jerry Technologies Inc.

Jerry Technologies offers a mobile-first AI platform that automatically compares insurance quotes, refinances auto loans, and shops for home and renters coverage. Users submit photos of existing policies, and the app retrieves and compares rates from carriers to find lower premiums or better terms. The company earns commissions from insurers when policies are switched or originated through its platform, serving consumers seeking to reduce recurring auto and home expenses without manual comparison shopping.

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