Job Overview
Location
Hybrid - Draper UT
Job Type
Full-time
Category
Customer Success
Date Posted
May 12, 2026
Full Job Description
đź“‹ Description
- • As a Product Specialist at Jump Technologies Inc., you will become a trusted expert on all things Jump, serving as the primary point of contact for financial advisors seeking support, guidance, and education on the company’s AI-powered platform. This role is critical to maintaining Jump’s reputation for exceptional customer experience and directly contributes to customer satisfaction, retention, and product improvement.
- • Day to day, you will manage the high-volume Jump Help Desk via Intercom, respond promptly and professionally to customer inquiries, troubleshoot and resolve issues during live Zoom calls, document feature requests and recurring problems for product and engineering teams, and proactively educate users on maximizing Jump’s features to enhance their workflows.
- • You will join a customer-obsessed, high-velocity team at an early-stage Series A company backed by top-tier investors including Battery, Sorenson, Pelion, and Citi. The team comprises professionals from elite institutions and companies such as Harvard, Stanford, Google, Snowflake, JPMorgan, and Bain, fostering a culture of High Velocity, World Class, and Direct + Kind + No Drama.
- • In this role, you will develop deep expertise in financial technology and AI applications for advisors, refine your technical communication and problem-solving skills, gain exposure to product feedback loops, and grow into a trusted advisor advocate—positioning yourself for long-term career growth in product, customer success, or tech-enabled financial services.
🎯 Requirements
- • College degree required
- • Top-5% writer and verbal communicator – clear, professional, and quick
- • Meticulous, detail-oriented, and skilled at multi-tasking
- • Comfortable using technical interfaces and thinking methodically about troubleshooting (no programming or AI knowledge required)
- • 1-5 years of professional experience in a customer-facing role in tech (helpful but not required; new college grads considered)
- • Excited to help financial advisors leverage cutting-edge AI and work at an early-stage tech company
🏖️ Benefits
- • $65,000–$80,000 base salary
- • Equity compensation
- • Flexible PTO
- • $500 WFH stipend
- • $0 premium health plan for family (medical)
- • Ancillary benefits: Dental, Vision, Life, Disability, Indemnity
- • Tax-advantaged accounts: 401k, HSA, FSA, Dependent Care FSA, Commuter
- • Laptop + $500 budget for workspace setup
- • Paid Parental Leave: 2–4 weeks non-birthing, 6–16 weeks birthing (tenure-dependent)
Skills & Technologies
About Jump Technologies Inc.
Jump Technologies Inc. offers Jump, a cloud-based mobile-first platform that enables retailers to sell, finance and insure smartphones and connected devices in-store or online. The software combines point-of-sale, financing decisioning, inventory management and customer lifecycle support, allowing wireless dealers, carriers and electronics stores to increase attachment rates and reduce transaction time. Founded in 2014, the company serves more than 1,500 retail locations across North America.
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