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Product Success Associate

Jigsaw LLC

Job Overview

Location

New York

Job Type

Full-time

Full Job Description

📋 Description

• As a Product Success Associate at Jigsaw LLC, you will serve as the frontline hero supporting users from legal, accountancy, consulting, and financial sectors, helping them get maximum value from the platform while providing critical feedback that shapes product evolution.
• Day to day, you will handle high-volume customer interactions by responding to inquiries, troubleshooting issues, and solving real-world problems with efficiency and empathy, while dedicating 20% of your time to collaborating with internal teams on product initiatives, feature development, and cross-functional alignment.
• You will work closely with Customer Success, Sales, Technical Operations, Engineering, and Product teams, acting as a bridge between customer needs and product development to ensure the platform evolves based on real user feedback and business goals.
• In this role, you will develop deep customer-facing expertise, gain hands-on technical experience with Azure, SQL, and web dev tools, and build cross-functional collaboration skills that prepare you for future roles in solution engineering, product management, or technical customer success.

🎯 Requirements

• Phenomenal communicator: clear, concise, and empathetic in creating exceptional experiences for clients and internal teams
• Advanced problem-solver: skilled at diving into complex issues, identifying patterns, and finding root causes to resolve problems efficiently
• Technical aptitude: interest in tech and willingness to learn tools like Azure, SQL, and web dev tools, even without prior mastery
• Organised and methodical: ability to stay calm under pressure and manage multiple tasks simultaneously in a fast-paced environment
• Relentless service mindset: passion for helping people, anticipating needs, and delivering world-class experiences to users and colleagues
• Hunger for growth: desire to build skills in a scale-up environment and embrace challenges for personal and professional development

🏖️ Benefits

• Opportunity to work with high-profile clients including world-leading consultancies, financial institutions, and law firms
• Exposure to cutting-edge SaaS product development in a fast-growing Series A company positioned in the top quartile globally
• Hands-on technical experience with Azure, SQL, and web dev tools without requiring prior mastery
• Clear career progression path toward roles like Solution Engineering or other customer-facing technical positions
• Collaborative, ownership-driven culture that values creativity, enthusiasm, and humour over corporate grind

Skills & Technologies

Azure

Junior

Onsite

Degree Required

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Jigsaw LLC

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About Jigsaw LLC

Jigsaw LLC is a data-services company headquartered in San Mateo, California. Launched in 2003, it built a crowdsourced database of business contacts and was acquired by Salesforce in 2010, becoming the foundation for Data.com. After the Data.com sunset in 2019, the Jigsaw brand was re-established as an independent entity focused on providing accurate, continuously refreshed B2B contact and company information to sales, marketing and recruiting teams through APIs and web applications.

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