Product Support Engineer

📋 Description

• • As a Product Support Engineer at Semperis, you will be an essential member of the Technical Delivery team, responsible for solving technical issues and providing stellar customer service on security and identity products, directly contributing to customer satisfaction and product improvement through feedback to Product and R&D teams.
• • Day to day, you will troubleshoot technical and operational issues, monitor the Support Queue to meet SLAs, develop and maintain in-depth knowledge of 1-2 primary Semperis products, track and update support cases in CRM platforms like Salesforce, create knowledge base articles, provide pre-sales technical assistance, and proactively resolve internal and external conflicts using sound judgment.
• • Semperis is a recognized leader in cybersecurity, honored as one of America’s Fastest-Growing Cybersecurity Companies by Inc. 5000, a DUNS 100 Top Startup to Work For, and a multi-year Inc. Best Workplace awardee, committed to fostering an employee experience rooted in purpose, growth, and balance.
• • In this role, you will deepen your expertise in enterprise identity and access management, gain hands-on experience with cloud platforms (Azure, AWS, Google), refine your technical communication and problem-solving skills, and contribute to product evolution by bridging customer insights with internal development teams.