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Product Support Engineer

Samsara Inc.

Job Overview

Location

Bengaluru - BLR1

Job Type

Full-time

Full Job Description

📋 Description

• As a Product Support Engineer at Samsara, you will serve as the primary technical authority for the ELD compliance product, ensuring 100% accuracy in recording Hours of Service (HOS) and Records of Duty Status (RODS) data to support workplace safety regulations set by the Department of Transportation (DoT/FMCSA). Your work directly impacts the safety, efficiency, and sustainability of global physical operations, including transportation, manufacturing, agriculture, and construction.
• Day to day, you will act as the final escalation point for complex ELD compliance issues, own the end-to-end lifecycle of product issues by coordinating with R&D via Jira, analyze device telemetry and fleet-level patterns to derive actionable insights, lead post-mortem analyses for continuous improvement, provide technical support during audits and inspections, and mentor fellow support engineers through coaching and case reviews.
• You will join Samsara’s Global Technical Support organization within a recently public company (NYSE: IOT) that is pioneering the Connected Operations™ Cloud, helping digitize critical sectors of the global economy. The team is composed of high-caliber engineers and support professionals who collaborate across Product, Legal, and Escalations teams to ensure product reliability and customer success.
• In this role, you will deepen your expertise in IoT systems, regulatory compliance, and technical escalation management while developing leadership skills in cross-functional collaboration, root cause analysis, and internal tooling innovation—positioning you for long-term growth and impact at Samsara.

🎯 Requirements

• B.S. in Computer Science, Engineering (Mechanical/Electrical), or other technical field
• 6+ years of experience in technical support, field engineering, or systems engineering with distributed, hardware-integrated products
• Familiarity with ELD related rules and regulations
• Excellent customer service and interpersonal skills with ability to influence individuals and leaders across the company
• Excellent written and verbal communication skills, capable of translating technical concepts for technical and non-technical audiences
• Experience in direct customer interaction, incident response, and participation in rotational after-hours/on-call support

🏖️ Benefits

• Above-market total compensation including base salary, performance-based bonus/variable pay, and equity (for eligible roles)
• Flexible working model supporting remote, hybrid, or in-person work based on operational needs
• Professional development stipend to fuel continuous learning and skill growth
• Comprehensive health and parental leave plans
• Inclusive workplace committed to belonging and equal opportunity for all backgrounds
• Access to accommodations for qualified persons with disabilities throughout the recruiting process

Skills & Technologies

Python

Remote

Degree Required

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Samsara Inc.

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About Samsara Inc.

Samsara Inc. provides a cloud-based Industrial IoT platform that combines hardware sensors, cameras, and AI analytics to help commercial fleets and industrial organizations track vehicles, equipment, and sites in real time. The system captures data on location, fuel usage, driver behavior, asset utilization, and safety events, then presents insights through web and mobile dashboards to improve operational efficiency, reduce costs, and enhance safety and compliance for customers worldwide.

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