Production Support Coordinator

📋 Description

• • Join the dynamic Zillow Home Loans team as a Production Support Coordinator, playing a crucial role in the mortgage loan manufacturing process and empowering customers to achieve their financial aspirations.
• • This position is integral to Zillow Home Loans' success, focusing on the critical task of ordering and processing essential third-party documents and verifications required for loan files.
• • You will collaborate closely with the Processing Team, acting as a key liaison to identify and secure necessary documentation and verifications promptly, ensuring the smooth progression of loan applications.
• • A core responsibility involves meticulously validating data received from customers, Loan Originators, and various third-party sources to maintain the integrity and accuracy of loan information.
• • You will be tasked with ordering and processing a range of verifications, including employment verification, evidence of insurance, and other vital third-party documents and verifications, strictly adhering to Standard Operating Procedures (SOPs) to facilitate loan approval.
• • Proficiency in updating and managing records within Encompass, the Loan Origination Software (LOS), is essential, along with providing timely progress updates to the Processing Team.
• • Proactive and clear communication with all loan stakeholders, including internal teams and external partners, is paramount to address and resolve any issues that may arise during the loan process.
• • Cultivating and maintaining strong, cohesive working relationships with both internal colleagues and external business associates is a key aspect of this role, fostering a collaborative and efficient environment.
• • You will be responsible for upholding the company's service level agreements and turn-time standards, with specific, measurable objectives including prompt return-call times, email response times, and efficient task ordering and completion.
• • A high degree of integrity is required, ensuring the utmost confidentiality and privacy of customer and employee information, and aligning all job duties with stringent compliance and regulatory requirements.
• • This role offers the flexibility of remote work within the United States, allowing you to contribute from a location of your choice while being part of a leading real estate platform.
• • The position demands exceptional organizational skills and the ability to manage multiple tasks simultaneously within a structured, process-driven workflow.
• • You will contribute to a high-volume, fast-paced environment where accuracy and attention to detail are critical for success.
• • By ensuring the timely and accurate acquisition of necessary documentation, you directly impact the efficiency of the loan origination process and contribute to Zillow Home Loans' ability to serve its customers effectively.
• • This role provides an excellent opportunity to gain in-depth knowledge of the mortgage industry and the intricacies of loan processing, while working with a supportive and growth-oriented team.
• • You will be a key player in helping Zillow Home Loans achieve its mission of making homeownership more accessible and straightforward for customers across the nation.
• • The ability to adapt to evolving timelines, deadlines, and operational processes is crucial in this dynamic role.
• • You will be expected to develop positive working relationships with business associates across departments and the wider company.
• • Maintaining a high level of accuracy and meticulous attention to detail is non-negotiable in this position.
• • Your contributions will directly support the processing team, enabling them to focus on client interactions and complex decision-making, thereby enhancing overall team productivity and customer satisfaction.
• • This role is ideal for individuals who thrive in structured environments, possess strong administrative capabilities, and are committed to delivering exceptional support.
• • You will be instrumental in ensuring that loan files are complete and compliant, minimizing delays and facilitating a seamless closing experience for Zillow Home Loans customers.
• • The Production Support Coordinator is a vital link in the chain of mortgage production, ensuring that all necessary components are in place for successful loan closings.
• • This position offers a unique opportunity to be part of a company that is actively transforming the real estate and mortgage landscape.
• • You will be empowered to take ownership of your tasks and contribute to a culture of continuous improvement within the Zillow Home Loans operations team.
• • The role requires a proactive approach to problem-solving and a commitment to finding efficient solutions to documentation and verification challenges.
• • Your success will be measured by your ability to meet and exceed performance metrics related to speed, accuracy, and quality of work, directly contributing to the team's overall objectives.
• • This is a remote position, offering the convenience and flexibility to work from anywhere within the U.S., provided you have a stable internet connection and a dedicated workspace.
• • You will be part of a company that values innovation, collaboration, and employee growth, with ample opportunities for professional development.
• • The Production Support Coordinator role is fundamental to the efficient operation of Zillow Home Loans, ensuring that every customer's journey to homeownership is supported by a well-organized and meticulously managed loan file.