Professional Services Solution Architect

8x8, Inc.

Job Overview

Location

US-Remote

Job Type

Full-time

Full Job Description

📋 Description

• Collaborate with 8x8 sales managers and reseller partners to scope PS opportunities
• Collect project requirements from customers through remote interviews
• Create SOWs, including cost estimates, based on the customer requirements
• Work with our development resources to implement customized solutions and services based on the SOW utilizing 8x8 products, API’s, and 3rd party software development tools as required
• Design and prototyping software development projects as required and be responsible for the quality of work produced
• Help to manage the customer’s deployment of 8x8 services and solutions as specified in SOW
• Present 8x8 services and customized solutions to customers, including executives and end-users
• Meet or exceed P&L goals for professional services

🎯 Requirements

• Knowledge in: Web application architecture and technologies, Database such as SQL Server, Oracle or MySQL, Unified Communications, VOIP, and Contact Center technologies, Integrations between communications platforms and third-party applications using Rest APIs
• Experience in a PS consulting, sales engineering, and/or technical project management position for a vendor’s telecom, cloud services, and/or contact center services
• Industry expertise with contact centers and/or telecom, with a strong preference for SaaS (CCaaS and/or UCaaS)
• Programming experience with any of these – PHP, Python, .NET
• Bachelor’s degree in a technical field and/or comparable industry certifications and experience
• Experience in customer facing roles (5+ years)
• Excellent verbal and written communication skills for all levels of the organization including executive level
• A driven individual who sets aggressive personal goals and executes on them
• Strong organizational and time management skills
• Team player who can make a difference

🏖️ Benefits

• Salary Ranges: $114,000.00 - $171,000.00
• 8x8 provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics
• 8x8 participates in the E-Verify program
• 8x8 provides reasonable accommodation to individuals with disabilities in accordance with applicable laws
• 8x8 offers competitive and consistent pay in different geographic markets
• 8x8 provides additional rewards, including discretionary merit increases, bonus and/or stock
• 8x8 offers the opportunity to earn sales variable compensation incentives based on the terms of the plan and the employee’s role

Skills & Technologies

Python

PHP

MySQL

REST

Senior

Remote

Degree Required

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8x8, Inc.

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About 8x8, Inc.

8x8, Inc. is a California-based public company providing cloud-based unified communications and contact-center services to global enterprises. The platform integrates voice, video, chat, and contact-center functions into a single system delivered over the public internet. Founded in 1987 and headquartered in Campbell, 8x8 operates data centers worldwide and serves customers including mid-market businesses and large corporations. The company offers analytics, team messaging, and APIs for custom integrations, aiming to replace traditional on-premise PBX hardware. Revenue is derived from subscription and usage-based SaaS models.

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