Job Overview
Location
Remote - Michigan
Job Type
Full-time
Category
Operations
Date Posted
May 15, 2026
Full Job Description
đź“‹ Description
- • Serve as the primary point of contact for dealers, independent repair facilities, and end customers via phone and email, adhering to defined SLAs and client expectations for automotive incentive, service, and rewards programs.
- • Provide clear, accurate guidance on program rules, eligibility criteria, and technical website issues related to active automotive programs to ensure consistent customer understanding and experience.
- • Maintain consistent follow-through on all customer inquiries, ensuring issues are resolved completely—not just acknowledged—with timely and accurate resolution tracking.
- • Conduct semi-scripted outbound mystery shop calls to dealers and repair facilities to evaluate customer service interactions against program guidelines and documented standards.
- • Accurately capture and document findings from mystery shop calls to feed actionable insights into quality improvement and program optimization efforts.
- • Work simultaneously across multiple systems including client-owned platforms and OneMagnify’s proprietary tools, leveraging Salesforce Service Cloud to manage contact records, cases, and follow-up tasks.
- • Apply solution-focused thinking to identify root causes of program issues, escalate complex problems appropriately, and document resolutions for operational learning.
- • Facilitate the processing of dealer and customer rewards payouts as defined by client programs, ensuring timely and accurate financial disbursements aligned with program terms.
- • Handle sensitive personally identifiable information (SPII) with strict adherence to data privacy protocols and compliance requirements to protect customer confidentiality.
- • Collaborate daily with internal teams including delivery, operations, and quality through Microsoft Teams, email, phone, and on-camera meetings to align on program execution and issue resolution.
- • Proactively share patterns, recurring issues, and customer feedback to help improve program design, system functionality, and overall customer experience.
- • Operate strictly within OneMagnify’s documented quality standards and standardized work practices to ensure consistency and reliability across all program interactions.
- • Support end-to-end program operations by ensuring data accuracy, system integrity, and alignment between client Statements of Work and real-world program delivery.
🎯 Requirements
- • High school diploma or equivalent experience
- • At least 3 months of customer service experience in a call center, operations, or client-facing environment
- • Clear written and verbal communication skills with a focus on follow-through
- • Comfort working in Microsoft Outlook, Word, and Excel
- • Ability to navigate multiple systems and resolve basic technical issues in a remote setting
- • Experience handling sensitive customer information with care and discretion
🏖️ Benefits
- • Medical, dental, and vision coverage
- • 401(k) retirement plan
- • Paid holidays
- • Flexible Time Off (FTO)
- • Wellness programs
- • Financial security and professional growth initiatives
Skills & Technologies
About Onemagnify Inc.
Onemagnify is a technology company focused on providing AI-powered solutions for data analysis and business intelligence. Their platform leverages advanced machine learning algorithms to help organizations uncover insights from complex datasets, optimize operations, and drive strategic decision-making. The company aims to democratize access to sophisticated analytical tools, enabling businesses of all sizes to harness the power of their data. Onemagnify's offerings include predictive modeling, customer segmentation, and performance analytics, designed to enhance efficiency and foster growth. They are committed to delivering innovative and user-friendly solutions that translate raw data into actionable intelligence for their clients.
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