Senior Manager, CX Operations

📋 Description

• • As a Senior Manager, CX Operations at Mango Technologies, Inc., you will serve as the trusted business partner to the global Head of Support and CX, driving operational excellence through data-driven insights, AI-powered automation, and strategic process improvements across customer support functions.
• • Day to day, you will identify operational bottlenecks, design scalable solutions using process improvements, automation, and AI tools, extract insights from qualitative and quantitative data to inform retention and expansion strategies, lead annual planning and forecasting, and drive adoption of new technologies to enhance customer experience at scale.
• • You will join a hyper-growth, industry-defining innovator at Mango Technologies, Inc., where you’ll partner with Sales, Product & Engineering, Customer Success, and Finance to align cross-functional initiatives that accelerate customer growth, improve retention, and maintain operational efficiency.
• • In this role, you will develop expertise in AI-native operations, strategic forecasting, and enterprise-scale process transformation, positioning yourself as a leader in customer experience innovation while shaping the future of support delivery in a SaaS environment.