Job Overview
Location
Argentina Virtual
Job Type
Full-time
Category
Operations
Date Posted
May 22, 2026
Full Job Description
đź“‹ Description
- • Senior Business Unit Systems Analyst role supporting Assurant’s Connected Living – Mobile Solutions business within the Operations Process Management (OPM) team, acting as a critical bridge between business and IT to ensure seamless system performance across customer touchpoints including call centers, IVR, web, and mobile applications.
- • Day-to-day responsibilities include providing production support and triage for system issues, investigating and documenting defects using SQL and data analysis, supporting User Acceptance Testing (UAT), tracking and prioritizing defects and enhancements with IT teams, collaborating across functions to align systems across multiple entry points, supporting new product implementations and integrations, identifying scalable long-term solutions, and contributing to initiatives that improve customer experience, efficiency, and system performance.
- • The OPM team operates within Assurant’s global Operations organization, partnering with IT, Product, Compliance, Marketing, and other stakeholders to deliver reliable, high-quality systems that support policy and claims operations for major mobile carriers and digital platforms.
- • In this role, you will deepen your expertise in production support, data-driven troubleshooting, cross-functional collaboration, and system lifecycle management while gaining exposure to complex integrations, product launches, and continuous improvement initiatives in a fast-paced, innovative environment focused on enhancing the connected customer experience.
🎯 Requirements
- • 7+ years of experience as a Business Analyst, Systems Analyst, or similar role
- • Bachelor’s degree in Business Administration, Information Technology, or related field (or equivalent experience)
- • Strong experience supporting complex systems and integrations in production environments
- • Hands-on experience with SQL and data analysis (ability to independently query and interpret data)
- • Experience with production support, issue triage, and defect management
- • Solid understanding of testing methodologies and UAT processes
- • Excellent problem-solving skills with ability to analyze and resolve complex issues
- • Strong communication and stakeholder management skills (ability to translate technical and business needs)
- • High level of attention to detail, organization, and follow-through
- • Ability to manage multiple priorities in a fast-paced and dynamic environment
- • Advanced English communication skills (written and verbal)
🏖️ Benefits
- • Work on high-impact systems supporting leading mobile carriers and large-scale operations
- • Be part of a team that directly influences customer experience across digital and operational channels
- • Collaborate with cross-functional and globally distributed teams
- • Gain exposure to complex integrations, product launches, and continuous system improvements
- • Thrive in a dynamic, evolving environment driven by data and innovation
- • Competitive compensation aligned with market and internal equity
Skills & Technologies
About Assurant, Inc.
Assurant, Inc. is a global provider of risk management products and services, headquartered in New York. The company offers extended service contracts, vehicle protection, pre-funded funeral insurance, renters insurance, lender-placed homeowners insurance, and other specialty property and casualty coverage. It partners with lenders, manufacturers, mobile carriers, funeral homes, and property managers to distribute its products primarily in North America, Latin America, and Europe. Founded in 1892 and publicly traded on the NYSE, Assurant focuses on supporting consumer purchases of homes, vehicles, mobile devices, and appliances through underwriting, claims administration, and customer support services.
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