Job Overview
Location
United States - New York - Remote
Job Type
Full-time
Category
Operations
Date Posted
May 20, 2026
Full Job Description
đź“‹ Description
- • As a Program Manager at Sprinklr, you will lead end-to-end delivery of multi-market, global implementations of CXM and CCaaS solutions for enterprise customers, ensuring alignment with business goals and KPIs while driving value at every touchpoint.
- • You will own program scope, stakeholder management, risk mitigation, change control, and forecasting, working closely with internal teams (consultants, solutions designers, analytics experts) and external partners like RingCentral and Adobe to deliver seamless Sprinklr implementations.
- • Sprinklr’s Professional Services team enables global enterprises to unify customer experience data and break down silos through its AI-native Unified-CXM platform, trusted by 1,900+ enterprises and 60% of the Fortune 100.
- • In this role, you will deepen your expertise in enterprise SaaS deployments, global rollouts, and cross-functional leadership while developing strategic roadmaps and earning recognition for delivering measurable customer outcomes.
🎯 Requirements
- • 8-10 years of experience in project and program delivery/deployment, with focus on Contact Centers, retail, or similar industries
- • Proven experience leading global (multi-geo/multi-cultural) rollouts and managing deployment types (centralized, decentralized, hub-and-spoke)
- • Strong Program Management background with PMP and Scrum certifications strongly preferred, plus expertise in both waterfall and agile methodologies
- • Demonstrated ability to manage stakeholder relationships at the executive level, lead large teams without direct supervision, and drive risk mitigation and resource allocation
🏖️ Benefits
- • Comprehensive healthcare coverage including medical, dental, vision, and prescription drug plans
- • 401k plan with 100% vested company contributions and flexible paid time off
- • Generous caregiver and parental leave policies to support work-life balance
- • Access to Sprinklr’s open Mentoring Program for professional growth and meaningful connections
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Sprinklr, Inc.
Sprinklr provides a unified customer experience management platform that integrates social media, messaging, chat, email and voice channels. The SaaS suite ingests public and private interaction data, applies AI analytics, and enables large enterprises to publish content, manage marketing campaigns, handle customer care and conduct market research from one dashboard. Founded in 2009, the company serves Fortune 500 brands in retail, technology, finance and consumer goods, offering workflow automation, governance, compliance and reporting tools across more than 30 digital and social channels globally.
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