Job Overview
Location
NYC Office
Job Type
Full-time
Category
Software Engineering
Date Posted
May 28, 2026
Full Job Description
đź“‹ Description
- • Own and lead end-to-end clinician onboarding and training programs across all Abridge implementations, ensuring consistent, high-quality experiences aligned with product releases.
- • Run a monthly training update cadence synchronized with Abridge’s product release cycle, ensuring all training content is updated and deployed by each general availability date.
- • Design and refine onboarding strategies tailored to specific clinician roles and stages in the customer journey to maximize engagement and adoption.
- • Triage and respond to training requests from internal teams, ensuring Partner Experience and other stakeholders receive timely, accurate training assets.
- • Partner with the Partner Experience team to design scalable, high-touch resourcing models that reduce partner effort and accelerate clinician ramp-up times.
- • Coordinate cross-functionally with Clinical Success, Product, Product Marketing, and Implementation teams to ensure seamless alignment between product releases and training delivery.
- • Design, maintain, and update a comprehensive clinician training curriculum across multiple formats: live sessions, virtual training, and self-serve modules.
- • Ensure all training content remains clinically accurate, up-to-date, and aligned with evolving product functionality and customer workflows.
- • Collaborate with Product, Product Marketing, and Customer Operations teams to validate content accuracy and maintain alignment with product messaging and clinical standards.
- • Administer and manage the Learning Management System (LMS), including SOP documentation, learning path configuration, partner-specific pages, and engagement reporting.
- • Build and maintain partner-specific LMS pages with customized branding, care-setting-specific learning pathways, and product configuration settings.
- • Develop scalable materials and tooling to reduce operational burden on partner-facing teams over time.
- • Work with Implementation teams to update LMS onboarding processes and coordinate with Engineering to ensure proper SSO configuration and provisioning at scale.
- • Track training effectiveness using feedback loops, engagement metrics, and adoption outcomes, and report insights regularly to Partner Experience leadership.
- • Iterate on the training model as Abridge scales, continuously raising standards for clinician satisfaction, retention, and long-term product success.
🎯 Requirements
- • 4+ years of experience in clinician training, learning & development, or a related enablement role — ideally in health tech or clinical education
- • Demonstrated experience owning end-to-end content production across live, recorded, and self-serve training formats
- • Experience implementing or administering a Learning Management System (LMS)
- • Strong project management skills to manage monthly cadences, competing priorities, and maintain a current module library
- • High standard for content quality, brand consistency, and clinician-appropriate communication
- • Comfort working cross-functionally with Product, Product Marketing, Clinical, and Operations stakeholders
- • Strong communication skills and ability to build trust with internal teams and partner organizations
🏖️ Benefits
- • 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees
- • Comprehensive Medical, Dental, and Vision coverage for employees and their families
- • Monthly HSA contributions for employees on a High Deductible Health Plan
- • Generous paid parental leave for all full-time employees
- • 401(k) matching contributions
- • Personal device allowance with tax-free funds for personal device usage
- • Monthly Lifestyle Wallet contributions for fitness, professional development, and coworking
- • Dedicated access to therapy and coaching for mental health support
Skills & Technologies
Onsite
Degree Required
About Abridge AI, Inc.
Abridge AI provides AI-powered clinical documentation solutions that automatically generate structured notes from patient-clinic conversations. The platform captures, transcribes, and summarizes encounters in real time, integrating with Epic and other EHR systems to reduce clinician administrative burden and improve documentation accuracy.
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