Job Overview
Location
New York
Job Type
Full-time
Category
HR & Recruiting
Date Posted
June 30, 2026
Full Job Description
đź“‹ Description
- • The Program Manager, Customer Engagement & Community at Harvey AI Inc. will design and scale programs that turn customers into advocates, deepen loyalty, and strengthen the customer community, playing a key role in shaping how legal and professional services operate through AI-driven innovation.
- • Day to day, the person will design and launch customer community programs (e.g., power user initiatives, advocate cohorts, customer councils), serve as a front-line ambassador building genuine customer relationships, support third-party research initiatives and customer-facing events, and build operational frameworks like trackers, templates, and workflows to scale programs across Marketing, Customer Success, Sales, Product, and Communications teams.
- • Harvey AI Inc. is a fast-growing company transforming legal and professional services with frontier agentic AI, serving 1500+ customers in 60+ countries, backed by world-class investors, and operating with values of Decisiveness, Simplicity, and Job's Not Finished — offering a high-visibility role in a mission-driven, intense, and excellence-focused culture.
- • In this role, the person will learn to build scalable, repeatable customer engagement programs from the ground up, gain expertise in advocacy, community, and thought leadership initiatives, and develop cross-functional leadership skills while directly influencing Harvey’s market position and customer ecosystem in the legal AI space.
🎯 Requirements
- • 5–8+ years of experience in customer marketing, community, advocacy, lifecycle marketing, events, research programs, program management, customer success, or related roles, ideally at a high-growth SaaS, AI, or technology company
- • Experience building or scaling customer-facing programs such as user groups, customer communities, advocacy programs, executive programs, ambassador programs, advisory boards, awards, customer events, or research-backed thought leadership initiatives
- • Strong multidisciplinary customer marketing instincts: understanding how to create programs that drive engagement, loyalty, advocacy, storytelling, thought leadership, and business impact
- • Excellent program management skills, with the ability to manage multiple complex workstreams simultaneously in a fast-moving environment
- • Strong customer presence and relationship-building ability; comfortable engaging with senior customers, power users, executives, partners, and internal leaders
- • Excellent written and verbal communication skills, with the ability to synthesize information clearly and keep stakeholders aligned
🏖️ Benefits
- • Opportunity to help build a generational company at a true inflection point in the AI-driven transformation of professional services
- • High-visibility role with direct impact on customer advocacy, community, and market leadership initiatives
- • Work alongside a mission-driven team operating with intensity, ownership, and commitment to excellence
- • Clear path for personal, professional, and financial growth in a fast-scaling, well-funded company
- • Exposure to cross-functional collaboration with Product, Sales, Customer Success, Communications, and Research teams
- • Chance to engage directly with global customers, power users, and executives to shape the future of legal AI
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Harvey AI Inc.
Harvey AI Inc. provides a generative artificial-intelligence platform engineered specifically for the legal profession. The software integrates with law-firm workflows to automate contract drafting, review, due-diligence and regulatory research, producing lawyer-quality language grounded in up-to-date statutes and precedents. Harvey combines large language models trained on legal corpora with secure, private-cloud deployment and firm-specific fine-tuning to maintain confidentiality and compliance. Clients range from global law firms to in-house legal departments seeking efficiency gains without compromising accuracy or security. The company was founded in 2022 and is headquartered in San Francisco, California.
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