Program Manager, Customer Experience

📋 Description

• • Program Manager, Customer Experience at Sprinto Inc. is a strategic role focused on driving successful customer onboarding and deployment of the AI-native GRC platform, ensuring fast time-to-value and strong customer trust through cross-functional execution.
• • Day to day, the role involves working directly with customers to understand their current governance, risk, and compliance workflows, translating those needs into live Sprinto configurations, and collaborating with product, engineering, and support teams to refine deployment patterns and improve the customer experience.
• • Sprinto is a fast-growing, remote-first company with 350+ employees serving 3,000+ customers across 75+ countries, backed by $31.8M in funding from top-tier investors like Accel, Elevation, and Blume Ventures, and recognized as a Leader on G2 in Compliance Automation.
• • In this role, the person will develop deep expertise in GRC frameworks (SOC 2, ISO 27001, GDPR, HIPAA, PCI-DSS), gain experience in technical customer deployment and process optimization, and build skills in stakeholder management, project execution, and product feedback loops — positioning them for growth in customer success, product management, or technical program leadership.