Job Overview
Location
Overland Park, KS
Job Type
Full-time
Category
Customer Success
Date Posted
April 12, 2026
Full Job Description
📋 Description
- • As a Program Success Associate at TreviPay, you will serve as the first point of contact for customers, merchants, and clients, playing a critical role in delivering exceptional service and building strong relationships that drive loyalty and program usage.
- • Day to day, you will meet or exceed department metrics and SLAs, de-escalate challenging customer situations, provide timely and accurate responses to inquiries, route unresolved issues to appropriate teams, and proactively contact customers to address potential account issues, disputes, or technical needs.
- • You will join a supportive, collaborative, and entrepreneurial team at TreviPay, a global B2B payments and invoicing network with 40 years of experience serving leaders in manufacturing, retail, and transportation, where employees are empowered to grow and innovate.
- • In this role, you will develop strong customer service and communication skills, gain experience in process improvement and cross-functional collaboration, and build a foundation for a long-term career in Customer Success through active learning, feedback integration, and initiative-taking.
🎯 Requirements
- • Minimum two years of customer support experience with heavy inbound call volume
- • Proficient with Outlook, Word, and Excel
- • Ability to skillfully manage challenging customer situations and de-escalate conflicts
🏖️ Benefits
- • Opportunity to work in a supportive, collaborative, and entrepreneurial environment
- • Clear path for career growth in Customer Success with access to learning sessions and professional development
- • Chance to build strong client relationships and contribute to process improvements and program success
Skills & Technologies
About TreviPay Inc.
TreviPay Inc. is a B2B payments and trade-credit technology company headquartered in Overland Park, Kansas. It provides cloud-based invoice, credit and A/R automation services to manufacturers, distributors and marketplaces so they can extend net-term financing to their buyers. The platform handles buyer onboarding, real-time credit decisions, purchase-order matching, digital invoicing, reconciliation and collections, eliminating manual back-office processes. Founded in 1981 as Universal Financial, the company rebranded to TreviPay in 2019 and operates globally, processing billions in annual B2B transaction volume across North America, Europe and Asia-Pacific.
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