Project Manager

Press Ganey Associates, LLC

Job Overview

Location

Remote USA

Job Type

Full-time

Full Job Description

📋 Description

• As a Project Manager at Press Ganey Associates, LLC, you will serve as the senior point of contact for enterprise clients, ensuring clear communication, strong stakeholder confidence, and a consistent, high-quality experience throughout the project lifecycle. This role is critical to delivering exceptional project execution that drives client success in complex industries such as healthcare, where Press Ganey leverages decades of expertise in experience measurement, data analytics, and insights to help organizations improve human experiences at the heart of their business.
• You will lead the end-to-end management of high-complexity research projects—from initial scoping and kickoff through execution, quality assurance, fieldwork oversight, delivery, and closeout—while building and maintaining trusted relationships with clients and internal teams. Your work will directly support Press Ganey’s mission to empower organizations to deliver the best experiences by turning data into insights that drive innovation and action, all while upholding the company’s values of energizing customer relationships, committing to learning, daring to innovate, and working better together.
• Day to day, you will develop a comprehensive understanding of each client’s business priorities, industry environment, and organizational structure to inform tailored project and program strategies. You will lead client meetings, strategic discussions, and project reviews with professionalism, clarity, and a consultative approach, proactively identifying client needs and project risks to recommend effective solutions that maintain alignment and support successful outcomes.
• You will set and manage expectations related to scope, timelines, feasibility, sampling plans, fieldwork milestones, deliverables, and operational considerations, while overseeing the full lifecycle of projects and ensuring adherence to Forsta’s quality standards, compliance requirements, and operational best practices. This includes preparing clear, accurate, and timely project documentation such as scopes, timelines, status updates, and post-project summaries to support transparency and organizational alignment.
• You will cultivate long-term, trust-based relationships that position Press Ganey as a strategic partner and an extension of the client’s internal team, guiding clients through complex, multi-phase or multi-country programs by providing direction on best practices, operational workflows, and project requirements. You will also promote and drive adoption of Forsta tools, platforms, and recommended processes to enhance project efficiency, consistency, and data quality.
• You will ensure strong internal alignment by coordinating cross-functional teams, communicating requirements and risks, and contributing to account growth through outstanding service delivery. Additionally, you will support long-term account health by identifying patterns, insights, and operational improvements that enhance the client experience and strengthen Press Ganey’s strategic value, all while leveraging your advanced technical proficiency in MS Office, Salesforce, Jira, Teamwork, and Slack.
• In this role, you will have the opportunity to grow your expertise in managing enterprise-level programs within the research insights industry, deepen your consultative and executive-level communication skills, and strengthen your commercial and financial acumen through budgeting, forecasting, and margin management. You will also gain exposure to cutting-edge survey platforms and methodologies, positioning yourself as a trusted advisor in human experience improvement initiatives across global industries.

🎯 Requirements

• 5+ years of Project Management experience, including 4+ years in Market Research or Research Insights, with a proven ability to lead large, complex, or enterprise-level programs.
• Demonstrated success building and sustaining consultative, trust-based client relationships, serving as the primary client lead for multi-phase or multi-country initiatives.
• Strong command of survey operations and fieldwork workflows, with familiarity in research methodology, sampling logic, and data interpretation concepts (preferred but not required).
• Hands-on experience with survey platforms, including Forsta Surveys (Decipher), and the ability to guide clients and internal teams in platform usage and best practices.
• Exceptional communication and executive-level presentation skills, with the ability to simplify complex topics for diverse audiences and influence decision-making.
• Advanced technical proficiency, including strong MS Office fluency (Excel, PowerPoint, Word), and comfort working with tools such as Salesforce, Jira, Teamwork, and Slack.
• Strong commercial and financial acumen, including experience supporting account growth, building budgets, forecasting, and managing project margins.

🏖️ Benefits

• Competitive base salary ranging from $54,000 to $68,000, with eligibility for discretionary bonus or commission tied to achieved results.
• Comprehensive benefits package including health, dental, and vision insurance, retirement savings plans, and paid time off.
• Opportunity to work remotely within the USA, offering flexibility and work-life balance.
• Access to professional development resources and a culture committed to continuous learning and growth.
• Inclusive and diverse workplace environment that values equity, belonging, and authentic contribution from all employees.

Skills & Technologies

Remote

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Press Ganey Associates, LLC

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About Press Ganey Associates, LLC

Press Ganey Associates provides healthcare performance analytics, patient-experience measurement, and safety-quality improvement solutions to hospitals, health systems, physician practices, and payers. Founded in 1985, the company collects and benchmarks patient, employee, and consumer feedback, then delivers software dashboards, consulting, and best-practice guidance that help clients improve clinical outcomes, reduce harm, and enhance caregiver engagement. Its integrated platform combines CAHPS surveys, real-time digital rounding, workforce analytics, and risk-prediction models used by more than 41,000 facilities globally.

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