Project Manager

📋 Description

• • Manage end-to-end project lifecycle for telecommunications system installations, ensuring timely, budget-conscious, and quality-driven delivery aligned with contractual obligations.
• • Collaborate directly with small to medium-sized business (SMB) customers to define project requirements, develop detailed onboarding plans, and set critical deadlines for successful deployment.
• • Coordinate and schedule internal and external resources, delegating tasks effectively to ensure seamless project execution and onboarding completion.
• • Design, implement, and validate call-flow configurations tailored to customer needs, ensuring accurate programming and rigorous QA prior to customer go-live.
• • Facilitate telephone number porting from existing carriers, including developing secondary porting solutions to mitigate risks and ensure continuity of service.
• • Maintain and update internal customer databases with accurate order details, onboarding status, and billing information to support coordination and financial processes.
• • Conduct post-deployment debriefings with customers to confirm all expectations have been met and gather feedback for continuous improvement.
• • Document custom solutions and handover materials for Mitel’s Customer Success and Support teams, ensuring accountability and continuity after implementation.
• • Serve as a key resource for other project teams, providing assistance and expertise on telecommunications onboarding processes and Mitel service capabilities.
• • Maintain an in-depth understanding of Mitel’s product portfolio, services, and business impact points to communicate effectively with both internal stakeholders and external clients.
• • Provide ongoing customer support by guiding users on how to utilize Mitel services and features, enhancing user adoption and satisfaction.
• • Adhere to established project management guidelines and procedures to achieve individual and team-wide Net Promoter Score targets.
• • Ensure forecast accuracy within 10% on a quarter-over-quarter basis without holding budgeting or supervisory responsibilities.
• • Work closely with the Onboarding organization to design, develop, and execute end-user configurations and call routing for SMB customers.
• • Engage with internal and external parties to guarantee the seamless delivery of telecommunications services and a world-class customer experience.