Project Manager- Evergreen

CSG Systems International, Inc.

Job Overview

Location

India Remote

Job Type

Full-time

Full Job Description

📋 Description

• Coordinate and administer all artefacts for Encompass Evergreen releases, ensuring timely updates during each Program Increment (PI) and accurate publication at PI close.
• Track and manage updates to product artefacts across technical and non-technical stakeholders, maintaining clear visibility into status and progress.
• Follow up with contributors to ensure all documentation and artefacts are updated according to PI timelines and requirements.
• Maintain strict quality, structure, and formatting standards across all Evergreen documentation to ensure consistency and usability.
• Execute all end-of-PI checklist tasks, including releasing updated Solution Description and Blueprint templates, exporting and uploading use cases to the microsite, and refreshing APIs, attributes, and reference data.
• Update and maintain the Baseline Confluence space, ensuring accurate publishing of use case release notes and performing sanity checks on all uploaded artefacts.
• Serve as the central librarian for all Evergreen collateral, organizing artefacts for easy navigation, consistent structure, and version control.
• Maintain and evolve the Definition of Done based on modifications or creation of any artefacts to align with current standards.
• Adhere strictly to all “How To” guidelines, templates, and process documentation to ensure compliance and repeatability across PI cycles.
• Provide regular progress updates to Product Management on artefact status, blockers, and completion timelines.
• Identify opportunities to automate manual tasks and implement process improvements to enhance efficiency and reduce errors.
• Act as the primary point of contact for all artefact-related queries and coordination across teams.
• Ensure smooth, repeatable, and error-free end-of-PI cycles through meticulous planning and execution.
• Support seamless collaboration by maintaining version consistency and ensuring artefacts are correctly structured and stored.

🎯 Requirements

• Bachelor’s degree in Business, Information Systems, Project Management, or a related field
• Strong organizational and documentation skills with high attention to detail
• Experience following structured checklists and managing recurring processes
• Experience with Confluence, SharePoint, or similar collaboration tools
• Familiarity with Agile methodologies and PI cadence (SAFe or similar)
• Ability to work independently and manage multiple deadlines without direct oversight

🏖️ Benefits

• Full training provided on Evergreen processes, tools, artefacts, and microsite administration
• Opportunity to work remotely from India
• Exposure to AI tools such as Copilot, Glean, and Cursor (desirable)
• Potential for professional growth through project management or agile certifications (e.g., Prince2, PMP, Scrum Master)
• Supportive, integrity-driven culture focused on impact and innovation
• Access to a global organization with a 40-year legacy in enabling digital customer experiences

Skills & Technologies

Remote

Degree Required

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CSG Systems International, Inc.

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About CSG Systems International, Inc.

CSG Systems International provides cloud-based revenue management, customer experience, and payment solutions for communications, media, and other service providers worldwide. Its platform handles billing, charging, mediation, analytics, and digital monetization across wireless, wireline, cable, satellite, and OTT services. The company supports complex partner settlements, content monetization, and customer lifecycle management, serving large enterprises and government clients. Operations span North America, Europe, and Asia-Pacific.

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