Project Manager- Hospitality, Remote Camps Catering

📋 Description

• • Own the end-to-end success of multiple remote hospitality camps in Nunavut, acting as the single point of accountability for service quality, safety, and financial performance across sites that house hundreds of workers in some of Canada’s most logistically complex environments.
• • Design and roll out scalable operational systems that standardize SOPs, reporting tools, and service models, ensuring every camp—from 50-bed exploration sites to 500-bed construction villages—delivers the same elevated guest experience and meets stringent corporate and client standards.
• • Drive a minimum of two measurable process-improvement initiatives per year that tangibly reduce operating costs or elevate guest satisfaction, leveraging data analytics, lean methodologies, and cross-functional collaboration to achieve 5–10 % year-over-year cost savings while forecasting expenditures within ±3 % accuracy.
• • Lead change-management programs that embed a culture of continuous improvement, coaching site leaders on KPI ownership, root-cause analysis, and corrective-action closure within SLA, resulting in 100 % audit compliance and zero unresolved client escalations beyond 48 hours.
• • Champion Horizon North’s HSEQ vision by implementing regional safety programs, emergency-preparedness training, and risk-mitigation protocols; personally review audit findings, direct rapid corrective actions, and celebrate best-practice sharing to maintain an injury-free, environmentally responsible operation.
• • Build and execute workforce-planning strategies that balance labour supply with fluctuating camp occupancy, ensuring turnover remains below regional targets, 100 % of mandatory training is completed on schedule, and succession pipelines are in place for every critical role.
• • Serve as the primary client relationship manager, travelling to sites and hosting virtual touchpoints to understand evolving needs, negotiate contract amendments, and secure renewals; translate client feedback into actionable service enhancements that drive positive scorecard trends.
• • Approve capital purchases, catering contracts, and staffing plans up to delegated limits, leveraging vendor partnerships and volume leverage to secure favourable terms while maintaining strict budget adherence and transparent financial governance.
• • Mentor a geographically dispersed leadership team through structured development plans, quarterly performance reviews, and real-time coaching, fostering an inclusive, high-accountability culture where managers feel empowered to innovate and exceed targets.
• • Utilize remote-work flexibility to maintain a home-based office, while committing to regular site rotations (up to 25 % travel) across Nunavut and other provinces, ensuring visibility, relationship-building, and first-hand assessment of operational realities.
• • Act as the incident-command lead during emergencies, coordinating with aviation, medical, and regulatory bodies to safeguard personnel and assets, then conducting thorough post-event reviews that feed into enterprise risk registers and training updates.
• • Leverage business-intelligence dashboards to monitor real-time occupancy, meal counts, labour hours, and guest-survey data, translating insights into weekly action plans that optimize labour scheduling, inventory levels, and guest-experience touchpoints.
• • Represent Horizon North at industry forums, indigenous-community consultations, and client quarterly business reviews, articulating the company’s value proposition and securing stakeholder buy-in for future projects and expansions.
• • Uphold a safety-sensitive workplace by modelling drug- and alcohol-free behaviours, ensuring all direct reports complete mandatory testing, and maintaining documentation that meets Transport Canada and client audit standards.