Project Manger

RingCentral, Inc.

Job Overview

Location

Bengaluru Remote

Job Type

Full-time

Full Job Description

📋 Description

• As a Project Manager at RingCentral, you will play a pivotal role in driving the successful delivery of unified communications and contact center solutions, directly contributing to the company’s mission of transforming how people connect globally through cloud-based collaboration tools.
• Your work will ensure strategic initiatives are executed efficiently, helping RingCentral maintain its position as a $2B+ leader growing at 20%+ annually by enabling seamless adoption of its UCaaS platform across enterprise clients.
• Day to day, you will run complex projects involving unified communications and contact center deployments in SaaS/UCaaS environments, coordinating timelines, resources, and milestones across multiple locations and stakeholders.
• You will create detailed rollout schedules for multi-site implementations, breaking down large initiatives into manageable tasks with realistic time and performance estimates to ensure predictability and control.
• You will proactively identify and resolve project roadblocks, adapting plans dynamically to keep initiatives on track while managing competing priorities without sacrificing quality or momentum.
• You will maintain rigorous project tracking, monitoring adherence to schedules, reporting daily, weekly, and monthly status updates, and ensuring alignment with customer expectations for delivery timelines and outcomes.
• You will collaborate closely with clients to gather requirements, facilitate number porting from legacy carriers, and develop transparent project plans shared with both customers and internal teams to build trust and transparency.
• You will analyze project performance metrics to assess short- and long-term goal attainment, using data to refine processes and improve future project outcomes.
• You will balance project leadership with operational responsibilities, including time tracking, status documentation, and closure activities, ensuring personal accountability and follow-through on all commitments.
• You will act as a proactive driver of RingCentral’s current and future initiatives, contributing insights that shape product adoption strategies and service delivery excellence.
• You will work within a high-performing Global Service and Support Team that values innovation, customer obsession, and continuous improvement in a fast-paced, evolving SaaS landscape.
• You will be part of a culture that empowers individuals to grow technically and professionally, offering exposure to cutting-edge UCaaS technologies, enterprise sales motions, and cross-functional collaboration with Sales, Engineering, and Customer Success teams.
• In this role, you will develop deep expertise in SaaS project lifecycle management, stakeholder alignment, and technical coordination—skills that are highly transferable and in demand across the technology industry.
• You will strengthen your leadership, communication, and problem-solving abilities by navigating complex client environments and delivering measurable business value through successful project outcomes.

🎯 Requirements

• Proven experience managing projects in unified communications (UC) and contact center environments within SaaS or UCaaS platforms.
• Demonstrated ability to create and monitor detailed project schedules for multi-location rollouts, including accurate time and resource estimation.
• Strong customer-facing communication skills, with experience gathering client requirements and managing number porting processes from legacy telecom providers.
• Proficiency in project management tools such as Salesforce.com and Monday.com, along with advanced spreadsheet and word processing capabilities.
• Certified Project Management Professional (PMP) or PRINCE2 certification is highly desired.
• Exceptional analytical, prioritization, and problem-solving skills, with the ability to remain agile and effective in fast-changing, high-pressure environments.

🏖️ Benefits

• Opportunity to work with a global leader in cloud communications, contributing to meaningful innovation in how teams connect and collaborate.
• Exposure to enterprise-grade UCaaS and contact center technologies, building rare and valuable expertise in a high-growth market.
• Collaborative, remote-friendly work environment with a team focused on customer success, continuous learning, and operational excellence.
• Clear pathways for professional growth, including skill development in project leadership, technical coordination, and stakeholder management.
• Recognition for driving impact—your work directly influences customer satisfaction, product adoption, and RingCentral’s competitive advantage.

Skills & Technologies

Remote

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RingCentral, Inc.

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About RingCentral, Inc.

RingCentral, Inc. is a publicly traded cloud communications and collaboration platform provider headquartered in Belmont, California. It offers enterprise-grade voice, video, messaging, and contact-center solutions delivered via a unified communications-as-a-service model. The platform integrates with business applications such as Microsoft 365, Google Workspace, Salesforce, and others to streamline workflows. Founded in 1999, the company serves organizations ranging from small businesses to large enterprises across multiple industries, including healthcare, financial services, retail, and government. RingCentral supports global operations with data centers and carrier partnerships, providing reliability and scalability for hybrid work environments.

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