Provider Onboarding Specialist

Sailor Health Inc.

Job Overview

Location

Canada

Job Type

Full-time

Full Job Description

📋 Description

• Own the end-to-end onboarding journey for licensed therapists, psychologists, and clinical social workers, guiding them from initial contact through contracting, credentialing, and first patient assignment.
• Collaborate closely with Clinical Operations, Credentialing, and Care Coordination teams to align on clinician capacity needs and ensure timely onboarding timelines are met.
• Track and analyze key onboarding metrics including response rate, conversion rate, onboarding duration, and provider ramp-up progress to identify bottlenecks and optimize workflows.
• Proactively identify, engage, and nurture relationships with qualified mental health providers across Sailor Health’s target states to grow and sustain the clinician pipeline.
• Verify completeness and compliance of all provider documentation, ensuring adherence to Sailor Health’s standards and regulatory requirements.
• Serve as the primary point of contact for new clinicians, providing timely responses to questions and fostering a supportive, welcoming experience from day one.
• Enhance the provider onboarding experience by identifying opportunities to streamline processes, reduce friction, and improve satisfaction through human-centered design.
• Build and maintain systems to automate repetitive tasks, increase operational efficiency, and scale onboarding without compromising quality or personalization.
• Monitor provider feedback and operational data to surface insights that inform improvements in recruitment, onboarding, and retention strategies.
• Maintain accurate and up-to-date records in CRM and onboarding systems, ensuring data integrity across all stages of the provider lifecycle.
• Adapt quickly to evolving company priorities, regulatory changes, and market demands in a fast-paced, high-growth startup environment.
• Balance empathy and execution by delivering compassionate support to clinicians while meeting aggressive operational targets and deadlines.
• Contribute to the development of onboarding playbooks, templates, and training materials to standardize processes and enable team scalability.
• Stay informed about mental health licensing requirements and credentialing standards across U.S. states to ensure compliance and accuracy in provider onboarding.
• Participate in team meetings, feedback sessions, and continuous improvement initiatives to refine the provider experience and operational workflows.

🎯 Requirements

• Proven experience in provider onboarding, clinical recruiting, or healthcare operations
• Strong organizational skills with attention to detail and ability to manage multiple priorities
• Experience tracking and analyzing operational metrics to drive process improvements
• Excellent communication skills and ability to build rapport with healthcare professionals
• Familiarity with credentialing processes, licensing requirements, or healthcare compliance standards
• Comfort working in a fast-paced, high-growth startup environment with evolving processes

🏖️ Benefits

• Competitive salary
• Comprehensive health, dental, and vision insurance
• Brand new company computer
• Flexible PTO and sick days
• Team building events
• Mentorship from company leadership and a highly supportive team

Skills & Technologies

Remote

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Sailor Health Inc.

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About Sailor Health Inc.

Sailor Health provides digital behavioral-health solutions for maritime fleets, combining 24/7 teletherapy access, self-guided programs, and data analytics to improve seafarer mental health. The platform integrates wearable and shipboard data to detect distress early, offers multilingual counseling, and delivers aggregated insights to ship operators to reduce turnover, accidents, and insurance claims.

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