Job Overview
Location
USA - Remote
Job Type
Full-time
Category
Customer Success
Date Posted
May 15, 2026
Full Job Description
đź“‹ Description
- • Work remotely to professionally persuade customers to redeem repossessed vehicles or reinstate their contracts through phone and written communication.
- • Spend up to 85% of work time handling customer phone calls to negotiate payment arrangements and resolve delinquent account issues.
- • Analyze customer payment histories and repossession circumstances to determine eligibility and structure redemption payment plans within company policy guidelines.
- • Coordinate with repossession contractors and auction vendors to facilitate vehicle redemption and account resolution processes.
- • Process one-time payment requests over the phone and support additional customer service inquiries related to account status and payment options.
- • Adhere strictly to all company policies, legal requirements, and compliance standards in every customer interaction.
- • Maintain consistent attendance as outlined in the department attendance policy, including a required monthly Saturday shift (8:00 am–12:00 pm EDT) with flexible weekday hour adjustments.
- • Participate in virtual training sessions Monday through Friday, 8:00 am–5:00 pm, beginning June 15, 2026, to develop skills in negotiation, compliance, and call management.
- • Operate within a structured call model designed to measure performance based on the number of accounts successfully redeemed.
- • Apply active listening and open-ended questioning to understand customer situations, identify barriers to payment, and build trust through empathy and collaboration.
- • Demonstrate ownership of performance by actively engaging in coaching sessions, applying feedback to improve outcomes, and participating in ongoing training.
- • Exercise persuasive and negotiation skills to create urgency, set clear expectations, and drive accountability while maintaining a professional and respectful tone.
- • Utilize critical thinking and logic to interpret account histories and develop customized payment solutions that align with customer circumstances and company policies.
- • Maintain call efficiency by controlling the conversation, avoiding deviations, and ensuring resolutions are reached within each interaction.
- • Work a scheduled shift Monday through Friday, 12:00 pm–9:00 pm EDT, with one monthly Saturday shift and a one-day weekly flex adjustment to accommodate Saturday work.
- • Remain compliant with all legal, operational, and ethical standards while representing Credit Acceptance Corporation to customers and external partners.
- • Perform all other duties as assigned in alignment with department objectives and company values of positivity, respect, insight, directness, and earnestness.
🎯 Requirements
- • High school diploma or GED
- • High speed internet connection with a minimum of 15mbps download speed
- • Ability to work a scheduled shift of Monday–Friday, 12:00 pm–9:00 pm EDT, plus one Saturday per month (8:00 am–12:00 pm EDT)
- • Must be able to work from home and are not eligible to perform this role from California, Washington, or New York
🏖️ Benefits
- • Excellent benefits package including 401(k) match
- • Adoption assistance and parental leave
- • Tuition reimbursement
- • Comprehensive medical, dental, and vision coverage
- • Uncapped monthly bonus potential
- • Nonstandard benefits contributing to a recognized Great Place to Work culture
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Credit Acceptance Corporation
Credit Acceptance Corporation is a Michigan-based auto finance company founded in 1972. It provides financing programs to automobile dealers that enable them to sell vehicles to consumers, regardless of credit history. The company purchases consumer loans originated by dealers under its Portfolio and Purchase Programs, then services these receivables. Credit Acceptance operates across the United States and reports financial results through its Consumer Loan segment. The company generates revenue primarily through interest and fees on its portfolio of automobile loans.
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