Region Supervisor

Avesis Incorporated

Job Overview

Location

Remote, USA

Job Type

Full-time

Full Job Description

📋 Description

• The Region Supervisor is a people leader responsible for the day-to-day management, performance, and development of an assigned team of Account Managers.
• This role provides operational leadership while maintaining a portfolio of strategic employer groups requiring a high level of service and relationship management.
• The Region Supervisor coaches employees, monitors workloads, resolves escalated customer and broker issues, collaborates with Sales and internal departments, and ensures service standards are consistently met.
• They provide guidance on complex account situations, oversee implementations, monitor operational metrics, and identify opportunities for process improvement.
• In addition to leading their team, each Region Supervisor manages a designated block of strategic employer groups, typically consisting of groups with 150 or more cardholders, including accounts with up to 20,000 covered members.
• These clients require proactive relationship management, executive-level communication, customized reporting, successful open enrollment support, and consultative account management to promote long-term retention and customer satisfaction.
• The Region Supervisor reviews regional performance metrics, conducts performance coaching, facilitates team meetings and training, partners with Sales on renewal and retention strategies, participates in customer and broker meetings, and supports strategic initiatives that improve operational efficiency and the customer experience.

🎯 Requirements

• Bachelor's degree in Business, Healthcare Administration, Marketing, or a related field preferred; equivalent combination of education and relevant experience may be considered.
• Minimum of 7 years of progressive experience in Account Management, Customer Service, Sales, or Client Relationship Management within the insurance or employee benefits industry.
• Minimum of 2 years of leadership, supervisory, or team lead experience with demonstrated success coaching and developing employees.
• Current resident Health and Life Insurance Producer License in the employee's state of residence.
• Demonstrated experience managing complex customer relationships and strategic employer groups.
• Experience partnering with cross-functional teams, including Sales, Operations, Customer Service, Claims, Finance, and Compliance.

🏖️ Benefits

• Competitive compensation package.
• Excellent medical, dental, supplemental health, life and vision coverage for you and your dependents with no wait period.
• Life and disability insurance.
• A great 401(k) with company match.
• Tuition assistance, paid parental leave and backup family care.
• Dynamic, modern work environments that promote collaboration and creativity to develop and empower talent.
• Flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best.
• Employee Resource Groups that advocate for inclusion and diversity in all that we do.
• Social responsibility in all aspects of our work. We volunteer within our local communities, create educational alliances with colleges, drive a variety of initiatives in sustainability.

Skills & Technologies

Remote

Degree Required

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Avesis Incorporated

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About Avesis Incorporated

Avesis Incorporated provides vision, dental, and hearing benefit management services to Medicaid, Medicare Advantage, and commercial health plans. The company administers routine and specialty care networks, claims processing, member services, and utilization management for over 20 million covered lives across the United States. Its programs emphasize preventive care, accessible provider networks, and data-driven clinical oversight to improve oral, vision, and hearing health outcomes while controlling costs for public and private payers. Founded in 1978, Avesis is headquartered in Phoenix, Arizona, and operates as a wholly owned subsidiary of Guardian Life Insurance Company of America.

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