Remote Call Center Agent

Jerry Technologies Inc.

Job Overview

Location

Charlotte, North Carolina

Job Type

Full-time

Full Job Description

📋 Description

• Join Jerry Technologies Inc., a rapidly expanding fintech startup revolutionizing car ownership, as a Remote Call Center Agent. We are dedicated to helping car owners save time and money on their vehicles, one of their most significant and maintenance-intensive assets. Since our inception in 2019, our mobile app has garnered over 4 million customers, evolving beyond insurance shopping to encompass refinancing, safety, and repairs, establishing us as the premier AllCar app in the App Store.
• As a Remote Call Center Agent, you will play a crucial role in supporting our existing customer base by facilitating changes to their current insurance policies. Partnering with over 55 insurance carriers, you will be the first point of contact for customers seeking assistance with policy adjustments, from processing service changes to clarifying policy details. Your primary objective will be to provide enthusiastic and empathetic support, ensuring a positive customer experience.
• This role offers a unique opportunity to make a tangible impact on the lives of millions. You will be instrumental in retaining Jerry policyholders by proactively identifying and resolving issues that might lead to cancellation. Your ability to find effective solutions will directly contribute to customer satisfaction and loyalty, reinforcing Jerry's commitment to exceptional service.
• Key Responsibilities:
• Respond promptly and professionally to all inbound calls from existing Jerry customers.
• Efficiently process a variety of service requests, including but not limited to adding or removing vehicles and drivers, updating lienholder information, and sending out policy documents.
• Address customer inquiries regarding existing insurance policies, providing clear explanations of coverages, policy benefits, and assisting with necessary policy modifications.
• Actively engage in customer retention efforts, identifying policyholders at risk of cancellation and implementing strategies to retain their business.
• Collaborate with internal teams to ensure seamless customer support and policy management.
• Maintain accurate and detailed records of customer interactions and transactions in our CRM system.
• Stay up-to-date with product knowledge and policy changes across our extensive network of insurance carriers.
• Uphold Jerry's commitment to customer satisfaction by delivering exceptional service in every interaction.
• Contribute to a positive team environment through collaboration and knowledge sharing.
• Adapt to evolving customer needs and company processes to continuously improve service delivery.
• You will be empowered to manage multiple competing priorities with exceptional multitasking skills, ensuring that every customer receives timely and effective assistance. Your passion for helping others will be the driving force behind your success, as you navigate customer needs with empathy and efficiency.
• This role is ideal for individuals who thrive in a dynamic environment and are eager to contribute to a mission-driven company. You will have the opportunity to work with a diverse portfolio of insurance carriers, offering a wide range of solutions to meet customer needs. Your contributions will directly influence customer loyalty and the overall success of Jerry's mission to simplify car ownership.
• We are committed to providing you with the resources and support needed to excel. This includes ongoing training and mentorship from our experienced leadership team, ensuring you are well-equipped to handle any customer scenario. The ability to work remotely, with provided equipment, offers flexibility and convenience, allowing you to focus on delivering outstanding service.
• By joining Jerry, you become part of a team that values innovation, collaboration, and a genuine desire to solve real-world problems. You will be contributing to a revolutionary product that is disrupting a massive market, making car ownership simpler and more affordable for millions.
• We offer flexible scheduling options, including the choice between a 5-day, 8-hour schedule or a 4-day, 10-hour workweek, to accommodate your lifestyle and preferences. This flexibility, combined with the opportunity to make a significant impact, makes this role a compelling career choice for motivated individuals.

🎯 Requirements

• Minimum of 2 years of experience working in a call center environment, with a proven track record of handling customer inquiries and processing service requests.
• Demonstrated ability to multitask effectively and manage multiple competing priorities in a fast-paced environment.
• A genuine passion for helping others and a commitment to providing exceptional customer service.
• Strong communication and interpersonal skills, with the ability to explain complex information clearly and concisely.
• Proficiency in using CRM software and other relevant call center technology.

🏖️ Benefits

• Competitive hourly wage of $19.00 - $21.00 per hour.
• Jerry will cover the cost of your Property & Casualty (P&C) license, expected to be obtained within 60 days of starting.
• Comprehensive medical, dental, and vision insurance plans.
• 401(K) plan with employer matching to support your retirement savings.
• Ability to work remotely, with all necessary work equipment provided by the company.
• Ongoing training and mentorship opportunities from our experienced leadership team.
• Flexible scheduling options, including a 5-day, 8-hour or a 4-day, 10-hour workweek.
• Paid time off and paid parental leave.
• Wellness benefits to support your overall well-being.

Skills & Technologies

Remote

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Jerry Technologies Inc.

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About Jerry Technologies Inc.

Jerry Technologies offers a mobile-first AI platform that automatically compares insurance quotes, refinances auto loans, and shops for home and renters coverage. Users submit photos of existing policies, and the app retrieves and compares rates from carriers to find lower premiums or better terms. The company earns commissions from insurers when policies are switched or originated through its platform, serving consumers seeking to reduce recurring auto and home expenses without manual comparison shopping.

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