Remote Customer Support Agent (P&C)

Jerry Technologies Inc.

Job Overview

Location

Augusta, Georgia

Job Type

Full-time

Full Job Description

📋 Description

• Join Jerry Technologies Inc., a rapidly expanding fintech startup at the forefront of simplifying car ownership for millions across the U.S. We are on a mission to empower car owners by saving them time and money on one of their most significant and often high-maintenance assets. Since our inception in 2019, our mobile app has achieved remarkable growth, attracting over 4 million customers. We've evolved beyond insurance shopping to encompass refinancing, safety, and repairs, solidifying our position as the #1 rated AllCar app in the App Store. We are seeking a dedicated and enthusiastic Customer Support Agent to become an integral part of our dynamic team.
• In this pivotal role, you will be the primary point of contact for our existing customers, assisting them with crucial changes to their current insurance policies. Leveraging our extensive network of over 55 insurance carrier partners, you will guide customers through various policy adjustments, ensuring their needs are met with efficiency and care. Your responsibilities will span from processing essential service requests to providing clear and comprehensive answers regarding policy details, all while embodying Jerry's commitment to exceptional customer service.
• This is a unique opportunity to make a tangible and measurable impact on the lives of millions of car owners. You will play a key role in ensuring our customers have the right coverage and understand their policies, fostering loyalty and satisfaction. If you are driven by a passion for helping others and thrive in a fast-paced, innovative environment, we encourage you to apply and contribute to our continued success.
• Key Responsibilities:
• Handle inbound customer inquiries via phone with professionalism and empathy, addressing a wide range of questions and concerns related to their existing insurance policies.
• Accurately process a variety of service requests, including but not limited to adding or removing vehicles and drivers from policies, updating lienholder information, and generating and sending policy documents promptly.
• Provide expert guidance and support to customers seeking to understand their current insurance coverages, policy benefits, and any potential changes or adjustments needed.
• Proactively engage with customers who may be at risk of policy cancellation, employing effective problem-solving skills and offering suitable solutions to retain their business and ensure their continued satisfaction with Jerry.
• Collaborate with internal teams to resolve complex customer issues, ensuring a seamless and positive customer experience.
• Maintain detailed and accurate records of customer interactions, transactions, and policy changes in our CRM system.
• Stay up-to-date with product knowledge, carrier updates, and industry best practices to provide the most accurate and helpful information to customers.
• Contribute to the continuous improvement of our customer support processes and workflows by providing feedback and suggestions.
• Uphold Jerry's brand values and commitment to customer satisfaction in every interaction.
• Embrace a remote work environment, utilizing provided equipment and adhering to company policies and procedures.
• Adapt to flexible scheduling options, including the choice between a 5-day, 8-hour schedule or a 4-day, 10-hour workweek, to best suit your work-life balance.
• We are looking for individuals who possess a natural ability to multitask and effectively manage competing priorities in a dynamic environment. A genuine passion for assisting others and a commitment to delivering outstanding service are essential qualities for success in this role. If you are eager to contribute to a mission-driven company that is revolutionizing the car ownership experience, we invite you to join our team and help us shape the future of fintech.

🎯 Requirements

• Minimum of 2 years of experience working in a call center environment, with a proven track record of handling customer inquiries and resolving issues.
• Demonstrated ability to multitask and manage multiple competing priorities effectively in a fast-paced setting.
• A strong passion for helping others and a commitment to providing exceptional customer service.
• Excellent communication and interpersonal skills, with the ability to explain complex information clearly and concisely.
• Ability to obtain a Property & Casualty (P&C) license within 60 days of employment (company will provide sponsorship).

🏖️ Benefits

• Competitive hourly wage ranging from $19.00 to $21.00 per hour.
• Company-sponsored P&C license acquisition, covering the cost and providing support for you to obtain this essential certification within 60 days of starting.
• Comprehensive health, dental, and vision insurance plans to support your well-being.
• 401K plan with employer matching to help you save for the future.
• Fully remote work arrangement with all necessary work equipment provided by the company.
• Flexible scheduling options, including a choice between a 5-day, 8-hour schedule or a 4-day, 10-hour workweek.
• Ongoing training and mentorship opportunities from experienced leadership to foster professional growth and development.

Skills & Technologies

Remote

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Jerry Technologies Inc.

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About Jerry Technologies Inc.

Jerry Technologies offers a mobile-first AI platform that automatically compares insurance quotes, refinances auto loans, and shops for home and renters coverage. Users submit photos of existing policies, and the app retrieves and compares rates from carriers to find lower premiums or better terms. The company earns commissions from insurers when policies are switched or originated through its platform, serving consumers seeking to reduce recurring auto and home expenses without manual comparison shopping.

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