Remote Engineer

Agilent Technologies, Inc.

Job Overview

Location

2 Locations

Job Type

Full-time

Full Job Description

📋 Description

• Agilent Technologies is seeking a Remote Engineer to provide expert technical support for microplate instruments used in cell analysis, playing a critical role in enabling life science researchers and diagnostic laboratories worldwide to obtain reliable data that advances scientific discovery and improves human health.
• This role ensures customers receive timely, accurate, and compassionate support for complex instrumentation, directly impacting research productivity, data integrity, and customer satisfaction across global laboratories.
• Day-to-day responsibilities include investigating and resolving technical inquiries related to microplate reader hardware, software, and applications via phone, email, live webchat, and remote support tools; documenting all interactions in the company’s ticketing system; following up on and closing support cases in accordance with service level agreements; adhering to internal complaint handling and quality processes; collaborating with field service and repair center teams to escalate or resolve complex issues; gathering and relaying customer feedback to product development, marketing, and sales teams to inform product improvements; contributing to the continuous enhancement of technical support processes and customer satisfaction initiatives; and occasionally traveling to internal training sessions or customer site shadowing opportunities to maintain technical proficiency and service excellence.
• The engineer will join Agilent’s global Services & Support team, a dedicated group of technical professionals committed to delivering world-class post-sales support for the company’s life science, diagnostic, and applied markets portfolio; this team operates with a customer-centric mindset, leveraging deep scientific and technical expertise to solve real-world laboratory challenges.
• In this role, the engineer will deepen their expertise in life science instrumentation, particularly in cell-based assay technologies and automation systems; develop advanced troubleshooting and root-cause analysis skills; strengthen cross-functional collaboration abilities; gain exposure to global customer workflows and regulatory environments; and position themselves for career growth into senior technical support, applications science, or field service engineering roles within Agilent’s innovative and mission-driven organization.

🎯 Requirements

• Bachelor’s and/or Master’s degree in life sciences such as biology, biochemistry, molecular and cellular biology, or a related field (Ph.D. preferred)
• 4+ years of hands-on experience with laboratory instrumentation, including microplate readers, cell imagers, liquid handlers, or automation systems
• Strong written and verbal communication skills, with proven ability to explain complex technical concepts to diverse audiences
• Proficiency with Microsoft Office Suite and experience managing customer support tickets or CRM systems
• Previous customer-facing experience in a technical or scientific environment
• Ability to work autonomously, manage multiple priorities, and maintain excellent organizational and time management skills

🏖️ Benefits

• Competitive hourly pay range of $34.00 - $56.84 per hour, plus eligibility for annual bonus and stock awards
• Comprehensive health, dental, and vision insurance plans, including mental health and wellness resources
• Retirement savings plan with company matching contributions
• Generous paid time off, including vacation, holidays, and parental leave
• Opportunities for professional development, technical training, and career advancement within a global Fortune 500 company
• Remote work flexibility with occasional travel to Agilent sites in Winooski, VT or La Jolla, CA for training and collaboration
• Inclusive workplace culture committed to diversity, equity, and accessibility, with support for employees with disabilities

Skills & Technologies

Remote

$34-56/hr

Degree Required

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Agilent Technologies, Inc.

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About Agilent Technologies, Inc.

Agilent Technologies, Inc. is a global life-sciences and diagnostics company that designs and manufactures instruments, software, services, and consumables for laboratories. Its products enable chemical analysis, genomic and proteomic research, pharmaceutical development, and clinical diagnostics. Operating in three segments—Life Sciences & Applied Markets, Diagnostics & Genomics, and Agilent CrossLab—the company serves academic, government, biotechnology, and industrial customers, supporting advances in food safety, environmental monitoring, and precision medicine worldwide.

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