Job Overview
Location
2 Locations
Job Type
Full-time
Category
Software Engineering
Date Posted
July 4, 2026
Full Job Description
đź“‹ Description
- • Answer incoming calls and emails from customers interested in purchasing or researching travel, following standardized scripts and procedures.
- • Greet and converse with customers in a courteous, friendly, and professional manner to ensure positive customer interactions.
- • Convert customer inquiries into sales by effectively utilizing selling techniques to meet revenue and close rate goals.
- • Research travel rates, destinations, options, and packages to provide accurate and compelling information to customers.
- • Read provided scripts verbatim while maintaining sales performance and quality standards.
- • Accurately answer general travel-related questions and provide suggestions and options that meet customer needs and encourage purchases.
- • Process calls to achieve or exceed daily performance metrics while maintaining average talk times aligned with business requirements.
- • Meet or exceed established quality standards for customer service and sales outcomes.
- • Promote and sell travel products or services, including soliciting new or additional bookings and upgrades.
- • Accurately track and report call types, service issues, and customer feedback as required.
- • Utilize GDS platform tools (training provided) to manage reservations, itineraries, and customer requests.
- • Handle customer inquiries regarding changes and cancellations to existing travel itineraries with precision and efficiency.
- • Maintain compliance with company protocols and regulatory standards during all customer interactions.
- • Work within a structured schedule: Monday to Friday, 9-hour shifts between 8 AM and 9 PM.
- • Operate in a remote work environment with no travel requirements for the role.
- • Collaborate with Operations Supervisor and team members to ensure seamless customer service delivery.
- • Contribute to a culture of innovation, inclusivity, and professionalism aligned with Teleperformance’s core values.
🎯 Requirements
- • High school degree or equivalent (required)
- • Two years of customer sales, upsales, telemarketing, and service experience (required)
- • Two years of corporate or leisure travel industry experience (required)
- • One year of international booking experience (required)
- • Strong communication skills in English to serve clients across Canada and worldwide (required)
- • College diploma or degree preferred
🏖️ Benefits
- • $20 per hour base pay + $2 per hour bonus for second language (French)
- • Work from home arrangement with no travel requirements
- • Medical and dental benefits plans, including Employee Assistance Program
- • Paid training on GDS platform and sales procedures
- • Employee referral program offering $500 for every successful referral
- • Access to Canada’s leading employee perk program for everyday products and services
- • Internal career advancement opportunities and tuition reimbursement
Skills & Technologies
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About Teleperformance
TP is a global digital business services company. With nearly 490,000 passionate people present in nearly 100 countries and speaking more than 300 languages and dialects, we have the knowledge and resources to deliver outstanding experiences anywhere. We deliver a competitive edge for our clients by combining our unique standards of process excellence with empathetic, high-touch support augmented by cutting-edge technology and our domain expertise
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