Remote Mortgage Loan Officer (California)

📋 Description

• • Join Zillow Home Loans, a dynamic FinTech division at the forefront of revolutionizing the home financing experience, and help reshape how consumers buy, sell, and finance their homes.
• • As a purchase-focused Mortgage Loan Officer, you will be instrumental in originating home loans for customers generated through Zillow’s extensive ecosystem, guiding them seamlessly from initial contact through the funding process.
• • You will have the opportunity to specialize in one of two distinct lending teams, catering to your unique strengths and career aspirations: a high-volume, lead-driven, phone-based environment for those who excel at rapid conversion and scaling customer relationships, or a consultative, market-based model for individuals who thrive on building long-term strategic partnerships with Zillow Preferred Agents.
• • Both paths are central to our purchase-focused mission and are fully supported by Zillow’s industry-leading technology, powerful brand recognition, centralized operational infrastructure, and dedicated leadership.
• • Your role will be pivotal in delivering a best-in-class customer experience, ensuring a smooth and positive journey for every borrower.
• • Success in this role is defined by exceptional responsiveness, flawless execution, and consistent performance within a structured, metrics-driven organization, all amplified by Zillow’s unparalleled brand, platform, and operational scale.
• • This position is designated as "remote" with the requirement that your principal place of residence must be physically located within California.
• • You will originate and meticulously manage purchase mortgage loans from the initial application stage all the way through to closing, ensuring strict adherence to all federal, state, and company compliance requirements.
• • A key responsibility will be converting company-provided purchase opportunities into successfully funded loans through persistent, proactive follow-up and highly effective borrower consultations.
• • You will cultivate strong, trusting relationships with customers and, where applicable, with Zillow Preferred Agents and other local professional partners, fostering a collaborative network.
• • Effective pipeline management is crucial; you will actively manage an active pipeline of loans while consistently meeting defined service levels, rigorous productivity metrics, and critical funding expectations.
• • You will be empowered to leverage Zillow’s advanced CRM, sophisticated loan origination systems (LOS), and data-driven analytical tools to optimize pipeline health and enhance customer engagement strategies.
• • Collaboration is key; you will work closely with our centralized processing, underwriting, and closing teams to ensure loans are moved through the system efficiently and without delay.
• • Delivering a consistently high-quality customer experience is paramount, achieved through professional and timely communication via phone, email, and text.
• • Continuous learning is expected; you will stay abreast of evolving market trends, diverse lending programs, and all relevant regulatory requirements to provide the most tailored and competitive financing solutions to borrowers.
• • Maintaining active licensing, completing all required continuing education, and actively participating in ongoing professional development are essential components of this role.
• • Please note that this role involves the collection, storage, and utilization of your voiceprints (records of your speech) for essential operational and compliance purposes.
• • In addition to a competitive base salary, employees in this role are eligible for attractive incentive compensation, with actual amounts varying based on individual experience, performance, and geographic location.
• • You will be responsible for ensuring your designated remote work location is physically within California, and while you may have the option to work from a company office, your employment is contingent upon maintaining this primary residence.
• • For specific locations including California, the standard base pay range for this role is $12.00 - $25.00 hourly, though actual compensation will be determined by factors such as experience, performance, and location.