Remote Mortgage Loan Officer (New Hampshire)

Zillow Group, Inc.

Job Overview

Location

Remote-NH

Job Type

Full-time

Full Job Description

📋 Description

• At Zillow Home Loans, we’re at the forefront of revolutionizing the home financing experience. As part of Zillow Group’s FinTech division, you’ll help reshape how consumers buy, sell, and finance homes while working in a collaborative, high-energy environment.
• Mortgage Loan Officers at Zillow Home Loans, drive their success through one of two specialized lending teams.
• One team leverages a high volume, lead driven, phone-based environment for Loan Officers who excel at high-frequency conversion and scaling customer relationships quickly.
• The other team focuses on a consultative, market-based model for those who thrive on building long-term strategic partnerships with Zillow Preferred Agents.
• Both teams are core to our purchase-focused mission and are equally backed by Zillow’s industry-leading technology, brand, centralized operations, and leadership support.
• Whether you find your edge in data-driven, lead-responsive execution or in nurturing a local professional network, both paths offer a high-impact career within the Zillow ecosystem.
• This is an opportunity to grow your career as a purchase-focused Mortgage Loan Officer originating home loans for customers introduced through Zillow’s ecosystem.
• You’ll guide borrowers from first contact through funding while delivering a best-in-class customer experience.
• Based on your background and strengths, you may operate in either a high-volume, digitally driven environment or a relationship-based, market-focused model.
• Success in this role comes from responsiveness, execution, and performance in a structured, metrics-driven organization—supported by Zillow’s brand, platform, and operational scale.
• You will originate and manage purchase mortgage loans from application through closing while ensuring compliance with all requirements.
• You will convert company-provided purchase opportunities into funded loans through proactive follow-up and effective borrower consultation.
• You will build strong relationships with customers and, where applicable, with Zillow Preferred Agents and local partners.
• You will manage an active pipeline while meeting defined service levels, productivity metrics, and funding expectations.
• You will leverage Zillow’s CRM, loan origination systems (LOS), and data-driven tools to manage pipeline health and customer engagement.
• You will partner with centralized processing, underwriting, and closing teams to move loans efficiently.
• You will deliver a consistent, high-quality customer experience through phone, email, and text communication.
• You will stay current on market trends, lending programs, and regulatory requirements to provide tailored financing solutions.
• You will maintain active licensing, complete required education, and participate in ongoing professional development.
• This role involves the collection, storage, and use of your voiceprints (records of speech) for operational and compliance purposes.

🎯 Requirements

• 3+ years of mortgage origination experience with a strong emphasis on purchase transactions, either as an active NMLS Loan Originator with state licenses or as a Loan Originator under a federal bank license.
• Completion of the 20-hour CORE Pre-Licensing Education and successful passage of the SAFE Mortgage Loan Originator Test – National Component with Uniform State Content.
• Physically located in and working remotely from New Hampshire.
• Proven success originating purchase loans in either: a high-volume, phone-based sales environment or an agent-centric referral model.
• Strong client service orientation with consultative sales skills and deep understanding of the mortgage process.
• Comfortable working in a structured, performance-driven environment with clearly defined KPIs.
• Excellent verbal communication skills and ability to build trust quickly.
• Strong time management, organization, and pipeline management skills.
• Proficiency with CRM, LOS, and Microsoft products (Outlook, Word, Excel).
• Associate’s or Bachelor’s degree preferred.

🏖️ Benefits

• In addition to a competitive base pay, employees in this role are eligible for incentive compensation.
• In addition to a competitive base salary, this position is also eligible for equity awards based on factors such as experience, performance, and location.
• Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Skills & Technologies

Remote

Degree Required

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Zillow Group, Inc.

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About Zillow Group, Inc.

Zillow Group operates the largest digital real-estate marketplace in the United States, connecting buyers, sellers, renters, landlords and agents through websites and mobile apps. Founded in 2006 and headquartered in Seattle, the company provides property listings, valuation estimates via its Zestimate algorithm, comparative market analytics, mortgage origination and title services, and iBuying through its Zillow Instant Offers program. Revenue is generated primarily from Premier Agent advertising, lead generation, and real-estate services. The platform covers more than 110 million U.S. homes and is publicly traded on NASDAQ under the ticker ZG.

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