Job Overview
Location
2 Locations
Job Type
Full-time
Category
Product Management
Date Posted
June 18, 2026
Full Job Description
đź“‹ Description
- • Provide customer service to internal and external customers in a high-volume, fast-paced insurance sales call center environment.
- • Explain features and advantages of AAA membership and insurance products to promote and sell to existing and potential customers while meeting sales production goals.
- • Generate accurate price quotes for all insurance products by applying underwriting rules, business guidelines, and applicable discounts to complete sales.
- • Rewrite and reinstate insurance policies in accordance with underwriting and business rules.
- • Complete membership and insurance applications, endorsements, and change forms such as address updates, coverage modifications, and policy adjustments.
- • Accept and process payments at the point of sale, including handling monetary transactions and adjusting account balances.
- • Make outbound follow-up calls to customers addressing questions, complaints, or service issues.
- • Respond to inquiries from sales representatives, insureds, mortgage companies, and other parties regarding ratings, premiums, billing discrepancies, cancellations, and payment verification.
- • Efficiently process customer policy changes, endorsements, and status updates to ensure timely and accurate service delivery.
- • Assist agents in resolving technical and business-related issues affecting customer service or policy administration.
- • Support other Customer Interaction Centers (e.g., Emergency Road Service, Claims, Membership, Travel) as needed to maintain quality service standards.
- • Navigate multiple PC Windows-based applications to access customer data, policy information, and transaction systems.
- • Manage concurrent customer interactions across voice, chat, and email platforms while prioritizing tasks and maintaining consistent service quality.
- • Work remotely full-time in a call center role with occasional requirement to report to a designated ACG facility if connectivity or service issues arise (if within 50 miles of an office).
- • Adhere to scheduled training hours: Monday–Friday, 9:00 AM – 5:30 PM ET, with attendance mandatory and successful completion required for continued employment.
- • After training, work one of three production shift patterns: 11:30 AM – 8:00 PM (Tuesday SDO), 12:00 PM – 8:30 PM (Wednesday SDO), or 12:30 PM – 9:00 PM (Thursday SDO), including scheduled Saturday rotations (9:30 AM – 6:00 PM).
- • Work extended or irregular hours, including weekends and holidays, as required by business needs.
- • Maintain current Property & Casualty Insurance license and obtain any additional state-specific membership licenses as required by department policy.
🎯 Requirements
- • Current Property & Casualty Insurance license
- • High School Diploma or equivalent (GED)
- • Experience providing high-level customer-focused service
- • Ability to navigate PC Windows environment and multiple applications
- • Experience performing monetary transactions and managing multiple sources of information
- • Demonstrated ability to cross-sell products
🏖️ Benefits
- • Hourly rate starting at $21.75/hour plus bonuses and sales incentives
- • Overtime pay at time and a half the hourly wage
- • Fully paid training
- • Medical, dental, and vision benefits
- • 401k with employer match
- • $1,000 sign-on bonus for Licensed Property and Casualty Agents (new to ACG)
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About ACG Systems, Inc.
ACG Systems, Inc. is a technology company specializing in providing advanced solutions and services. They focus on areas such as artificial intelligence, data analytics, and software development to help businesses optimize their operations and achieve strategic goals. ACG Systems serves a diverse range of industries, offering customized platforms and expert consultation to address complex challenges. Their commitment to innovation and client success positions them as a key player in the technology services sector, driving digital transformation for their partners.
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