Remote Technical Support Representative (Seasonal)

Best Buy Canada Ltd.

Job Overview

Location

10050 Remote Support

Job Type

Full-time

Full Job Description

📋 Description

• Serve as a Remote Service Agent for Geek Squad, providing technical support to customers across Canada via phone and chat.
• Troubleshoot, repair, upgrade, and install consumer technology products using remote desktop software and an online support portal.
• Identify customer needs and recommend tailored solutions for hardware, software, and connected devices.
• Guide customers through step-by-step instructions for proper product usage, ensuring a positive and educational experience.
• Work flexible shifts totaling 24+ hours per week across 4–5 days, with varying start and end times to support 24/7/365 operations.
• Adapt to fluctuating weekly schedules based on business demand, requiring strong time management and availability.
• Complete all required training programs to enhance technical knowledge and improve customer service outcomes.
• Maintain a private, quiet home office space separate from living areas, with no distractions during work hours.
• Utilize company-provided equipment including a Windows 11 or macOS 13+ computer, monitor, speakers, USB or 3.5mm headset, and webcam.
• Maintain a high-speed, hard-wired internet connection to ensure uninterrupted service delivery.
• Deliver exceptional customer experiences while embodying a fun, supportive, and enthusiastic team culture.
• Access ongoing opportunities to develop new technical and customer service skills through structured learning programs.
• Represent Best Buy Canada’s commitment to inclusivity, belonging, and employee empowerment in every customer interaction.

🎯 Requirements

• 1+ years of experience in a call center or help desk environment
• Experience troubleshooting and/or repairing consumer electronic devices
• Completion of high school diploma or equivalent
• Verbal and written proficiency in English
• Ability to work 24+ hours per week across 4–5 flexible shifts
• Access to a private home office with a hard-wired internet connection, Windows 11/macOS 13+ computer, headset, and webcam

🏖️ Benefits

• Remote work environment from anywhere in Canada
• Competitive hourly wages based on province (e.g., $18.85–$19.85 in B.C., $19.35–$19.50 in Ontario)
• Employee discounts on technology products from day one
• Opportunities to build new technical and customer service skills

Skills & Technologies

Remote

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Best Buy Canada Ltd.

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About Best Buy Canada Ltd.

Best Buy Canada Ltd. operates a nationwide network of big-box electronics stores and an e-commerce platform, selling consumer electronics, computers, appliances, mobile devices, gaming gear, and related services to consumers and businesses across Canada.

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