Job Overview
Location
New York, NY
Job Type
Full-time
Category
Product Management
Date Posted
June 22, 2026
Full Job Description
đź“‹ Description
- • Lead end-to-end human-centered research projects to inform strategy for The New York Times’ New AI Products and Platforms (NAPP) mission, ensuring reader-centric insights drive product development.
- • Apply research-based insights and generative AI tools to accelerate prototype iteration and improve product outcomes.
- • Own the evaluation framework for AI prototypes and products, ensuring quality, editorial integrity, accuracy, and objectivity align with The Times’ journalistic standards.
- • Leverage AI tools to enhance and automate components of the research process while maintaining methodological rigor and ethical standards.
- • Champion responsible and ethical AI use across product teams, staying current on LLM advancements, emerging technologies, and industry best practices in AI ethics.
- • Integrate behavioral data, proprietary research, industry benchmarks, and A/B testing results to deliver holistic, data-informed audience insights.
- • Collaborate with Audience Insights researchers across News Product, Marketing, Cooking, Wirecutter, The Athletic, and Games to identify synergies and eliminate redundant work.
- • Manage external research vendors for moderation, fieldwork, and analysis, ensuring high-quality execution and efficient project delivery.
- • Facilitate workshops, brainstorms, and co-creation sessions with cross-functional teams including Product, Design, Engineering, Editorial, and Marketing.
- • Conduct qualitative and quantitative research using diverse methods: participatory design, in-person and remote interviews, ethnographies, co-creation, user-initiated feedback tools, surveys, card-sorting, and usability studies.
- • Synthesize complex research findings into compelling narratives and visualized insights tailored for diverse audiences, including senior leadership and non-research stakeholders.
- • Support early-stage 0-1 product development by helping teams identify opportunities, validate concepts, and shape new AI-driven experiences.
- • Demonstrate deep commitment to The New York Times’ mission of seeking the truth and helping people understand the world, with unwavering support for journalistic independence.
- • Contribute to a collaborative, empathetic culture within Audience Insights and across the NAPP mission to deepen organizational understanding of audiences.
🎯 Requirements
- • 8+ years of research and insights experience
- • Experience researching chat interfaces or GenAI search tools and using GenAI tools in professional work
- • Experience moderating qualitative research and facilitating workshops with cross-functional teams
- • Mastery of a range of research methods including participatory design, interviews, ethnographies, co-creation, surveys, card-sorting, and usability studies
- • Experience executing both qualitative and quantitative research and selecting appropriate methods based on the problem
- • Experience synthesizing complex findings into compelling narratives and visualizing insights for diverse audiences
🏖️ Benefits
- • Annual base pay range of $140,000–$155,000 USD
- • Eligibility for variable pay including annual bonus and restricted stock
- • Medical, dental, and vision benefits
- • Flexible Spending Accounts (F.S.A.s)
- • Company-matching 401(k) plan
- • Paid vacation, paid sick days, and paid parental leave
- • Tuition reimbursement and professional development programs
Skills & Technologies
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About The New York Times Company
The New York Times Company is a global media organization that publishes The New York Times newspaper and related digital products. Established in 1851, it operates newsrooms in New York and worldwide, producing journalism across politics, business, culture, sports, and science. The company generates revenue from digital and print subscriptions, advertising, licensing, and other services. Its brands include The New York Times, Wirecutter, and The Athletic. Headquartered in New York City, the company is publicly traded on the NYSE under NYT.
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