Job Overview
Location
Boston, MA
Job Type
Full-time
Category
Marketing
Date Posted
July 2, 2026
Full Job Description
đź“‹ Description
- • As a Retention and Lifecycle Marketing Manager at ezCater, you will drive customer growth and retention across the marketplace by designing and executing data-informed campaigns that increase bookings and deepen engagement. Your work will directly impact how organizations manage their food needs and how restaurant partners grow their business through ezCater’s platform.
- • Day to day, you will develop and optimize email, SMS, push notification, and on-site messaging campaigns; refine customer onboarding flows; identify activation milestones; manage seasonal promotion calendars; analyze performance data to improve conversion and churn rates; segment audiences for personalized outreach; and collaborate with the growth acquisition team to align paid media with retention goals.
- • ezCater is the #1 food tech platform for workplaces in the U.S., connecting organizations with over 125,000 restaurants and providing scalable meal solutions backed by 24/7 support. The company values innovation, autonomy, and a culture that rejects toxicity — even among high performers — while fostering career growth and work/life harmony.
- • In this role, you will sharpen your expertise in lifecycle marketing, data-driven campaign optimization, and cross-functional collaboration. You’ll gain ownership over high-impact initiatives, influence customer behavior at scale, and grow as a strategic marketer in a fast-moving, mission-driven environment.
🎯 Requirements
- • 5-8+ years of marketing experience with a background in customer adoption, engagement, and retention
- • Proven experience generating measurable business outcomes via lifecycle marketing
- • Experience driving customer lifecycle marketing strategies and executing creative, high-performing multi-channel campaigns
- • Deep expertise in leveraging data from various sources to optimize tactics and enhance customer experiences
- • Strong analytical skills with the ability to interpret complex data and make data-driven decisions
- • Familiarity with marketing automation, lifecycle marketing tools, and campaign management platforms
🏖️ Benefits
- • Market competitive salary and stock options
- • 12 paid holidays and flexible PTO
- • 401K with ezCater match and comprehensive health/dental/FSA coverage
- • Remote-hybrid work flexibility (Boston office, home, or mix)
- • Employee meal program and access to additional workplace perks
- • Mental health and family planning resources, long-term disability insurance
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About ezCater, Inc.
Founded in 2007 and headquartered in Boston, Massachusetts, ezCater operates an online marketplace that connects businesses with local restaurants and caterers for corporate meals, events, and recurring catering needs across the United States. The platform offers ordering, scheduling, invoicing, analytics, and customer support tools designed for office administrators and event planners. ezCater partners with thousands of restaurants and caterers, providing businesses with curated menus, dietary filtering, on-time delivery tracking, and consolidated billing. The company has raised over $320 million in venture capital and serves more than 100,000 companies nationwide, positioning itself as a leading corporate catering solution.
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