Revenue Operations BP - Technical Success

OpenAI, Inc.

Job Overview

Location

San Francisco

Job Type

Full-time

Full Job Description

📋 Description

• Design and implement operational processes to support the OpenAI Technical Success team, ensuring seamless management of customer interactions from onboarding through ongoing technical support and services delivery.
• Collaborate with technical teams to integrate scalable, efficient operational workflows into customer success processes.
• Define and track key performance indicators (KPIs) specific to technical success, developing and maintaining dashboards to deliver actionable insights to stakeholders and leadership.
• Manage capacity and coverage strategy for the Technical Success team, aligning with business objectives and providing data-driven recommendations for resource optimization.
• Partner with the data team to ensure data integrity and accuracy, enabling reliable reporting and decision-making for revenue-generating activities.
• Lead strategic analyses to identify trends, gaps, and opportunities for process optimization within the Technical Success function.
• Drive cross-functional projects to implement process improvements, ensuring alignment across Sales, Solutions, Support, Marketing, and Partnership teams.
• Operate with high autonomy in ambiguous environments, managing multiple concurrent initiatives with ruthless prioritization and frequent context switching.
• Maintain exceptional organizational skills to support complex, high-velocity operations in a fast-growing AI company.
• Communicate effectively with executive stakeholders, demonstrating strong executive presence and clarity in presenting operational insights and recommendations.
• Apply deep understanding of the AI landscape, OpenAI’s products, and the customer problems they solve to inform operational design and customer success strategies.
• Ensure all operational frameworks support the broader mission of safely deploying general-purpose artificial intelligence that benefits all of humanity.

🎯 Requirements

• Experience in revenue operations or strategy at a high-growth, technology company
• Strong analytical skills with a focus on attention to detail
• Exceptional project management skills, with experience leading complex, cross-functional initiatives
• Strong communication skills and executive presence
• An understanding of the AI landscape, OpenAI’s applications, and the problems they solve for customers
• The ability to thrive in ambiguity and work autonomously

🏖️ Benefits

• Opportunity to work on cutting-edge AI technology with a mission to ensure general-purpose artificial intelligence benefits all of humanity
• Collaborative environment with world-class scientists, engineers, and business professionals
• Exposure to high-impact, cross-functional teams driving customer success for transformative AI products
• Support for operational excellence in a fast-paced, high-growth organization
• Commitment to equal opportunity employment and inclusive workplace practices
• Access to reasonable accommodations for applicants with disabilities

Skills & Technologies

Onsite

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OpenAI, Inc.

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About OpenAI, Inc.

OpenAI is a San Francisco-based artificial intelligence research and deployment company founded in 2015. It develops large-scale AI models such as GPT, DALL-E, and Codex, providing cloud APIs and consumer applications like ChatGPT. Originally established as a non-profit, it later created a capped-profit subsidiary to attract capital while maintaining its mission to ensure artificial general intelligence benefits all of humanity.

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