ROI Medical Records Specialist - Remote

Sharecare, Inc.

Job Overview

Location

2 Locations

Job Type

Full-time

Full Job Description

📋 Description

• This ROI Medical Records Specialist role is critical to ensuring patient privacy and regulatory compliance by managing the release of sensitive medical information in accordance with HIPAA and state/federal laws, directly supporting Sharecare’s mission to improve care quality and lower costs across the healthcare ecosystem.
• The position plays a vital role in enabling healthcare stakeholders—including health plans, providers, and pharmaceutical partners—to access accurate, timely medical records while safeguarding patient rights, making it a cornerstone of trust and operational integrity in Sharecare’s health information management services.
• Day-to-day responsibilities include completing release of information requests by retrieving patient charts, scanning medical records accurately, and transmitting them according to established procedures and quality standards.
• Associates date stamp and highlight pertinent data on all incoming requests to streamline processing and ensure traceability throughout the workflow.
• Validating requests and authorizations for medical information release is performed rigorously to confirm compliance with patient consent, company policy, and HIPAA regulations before any disclosure occurs.
• Quality checks are conducted on all work to verify accuracy, confidentiality, proper invoicing, and adherence to release protocols, minimizing errors and legal risk.
• Equipment maintenance is essential—associates must keep scanners, copiers, fax machines, and other tools in excellent operating condition through regular cleaning and troubleshooting.
• Delivering excellent customer service is a core function: associates must be attentive, respectful, and proactive in understanding client needs, following through on commitments, and identifying potential concerns before they escalate.
• Handling incoming requests via mail, telephone, or fax is routine, requiring prompt attention and accurate logging to meet turnaround time expectations.
• Maintaining a neat, clean, and professional personal appearance in line with company dress code standards is required to uphold a professional image in client-facing interactions.
• Workspaces must be kept orderly, with records and files properly stored and secured before leaving the area to prevent loss or unauthorized access.
• Associates are expected to maintain working knowledge of relevant state laws, fee structures for medical record releases, and evolving regulatory requirements to ensure ongoing compliance.
• Flexibility and teamwork are key—individuals must willingly accept assignments, assist during backlogs, and support colleagues across facilities as needed to maintain operational continuity.
• All responsibilities are carried out in strict accordance with client/site policies, including HIPAA, state/federal operational regulations, and labor laws, ensuring consistent adherence to legal and ethical standards.
• Confidentiality, security, and ethical handling of privileged information are non-negotiable; associates must treat all medical data with the utmost conscientiousness while striving for efficient, effective, and accurate record releases.

🎯 Requirements

• High School Diploma or GED is required for consideration.
• Minimum of 2 years prior experience in a medical records department or similar healthcare administrative setting is preferred.
• Proficiency in Microsoft Word and Excel is required, along with the ability to type at least 50 words per minute.
• Familiarity with fax machines, copiers, and scanning equipment is necessary, coupled with a willingness to learn new tools and processes quickly.
• Strong organizational skills, self-motivation, teamwork orientation, proven customer satisfaction abilities, and multitasking capacity are essential.

🏖️ Benefits

• Sharecare offers comprehensive health, dental, and vision insurance plans to support employee well-being.
• Remote work flexibility allows associates to perform their duties from a home office, promoting work-life balance.
• Opportunities for professional development and training in healthcare compliance, medical records management, and HIPAA regulations are available.
• Employee Assistance Program (EAP) provides confidential counseling and support services for personal and work-related challenges.
• Paid time off (PTO) and holiday pay are provided to support rest, recovery, and personal time.
• 401(k) retirement plan with company matching helps employees build long-term financial security.

Skills & Technologies

Onsite

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Sharecare, Inc.

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About Sharecare, Inc.

Sharecare, Inc. is a digital health company that provides a platform connecting consumers, patients, and healthcare providers. It offers tools for health assessments, condition management, care coordination, and wellness programs. The company integrates data from electronic health records, wearable devices, and user inputs to deliver personalized health insights and recommendations. Sharecare serves individuals, employers, health plans, and health systems through mobile and web applications. Founded in 2010, it is headquartered in Atlanta, Georgia.

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