Sales Account Manager

PAR Technology Corporation

Job Overview

Location

Remote United States

Job Type

Full-time

Full Job Description

📋 Description

• Lead end-to-end renewal strategy for a portfolio of enterprise customers, ensuring protection and growth of recurring revenue through strategic account management.
• Negotiate complex, multi-year commercial agreements with VP and C-level stakeholders to maximize retention, expansion, and long-term account value.
• Consistently achieve and exceed quarterly and annual objectives for customer retention, renewal rates, and revenue expansion within Punchh’s SaaS platform.
• Serve as a trusted strategic advisor to executive stakeholders, aligning Punchh’s loyalty, marketing, and customer engagement solutions with evolving business goals and priorities.
• Identify, develop, and close upsell and cross-sell opportunities within existing accounts by partnering with Sales Engineering, Marketing, and Product teams to introduce new capabilities.
• Collaborate cross-functionally with Customer Success, Product, and Finance teams to ensure seamless customer experiences and successful renewal outcomes.
• Leverage CRM data, customer usage trends, and market intelligence to inform account strategy, anticipate churn risks, and uncover growth opportunities.
• Stay informed on industry trends, competitive movements, and evolving restaurant technology landscapes to refine approach and maintain competitive advantage.
• Build and maintain trusted relationships with key decision-makers at Fortune 500 and enterprise restaurant brands to strengthen partnership depth and long-term loyalty.
• Drive alignment between customer feedback, product innovation, and commercial strategy to ensure Punchh’s offerings remain aligned with customer needs and market demands.
• Own the commercial negotiation process for high-value contracts, balancing customer needs with PAR’s business objectives to secure favorable, sustainable agreements.
• Utilize data-driven insights to prioritize account activities, forecast revenue, and optimize resource allocation across the customer portfolio.
• Participate in structured interview process including virtual screen with Talent Acquisition, video interview with Hiring Manager, and team presentation via MS Teams.

🎯 Requirements

• 3-5 years of experience in renewals, strategic account management, or customer growth within a SaaS environment
• Proven success leading complex, high-value renewals and expansion opportunities with enterprise or Fortune 500 customers
• Strong executive presence with the ability to build trusted relationships and negotiate with VP and C-level stakeholders
• Skilled in navigating complex contract negotiations, multi-year agreements, and commercial discussions that drive retention and revenue growth
• Data-driven mindset with experience leveraging CRM tools and customer insights to inform account strategy and renewal planning
• Thrives in fast-paced, high-growth environments and approaches challenges with flexibility, ownership, and a solutions-oriented mindset

🏖️ Benefits

• Remote work environment with U.S.-based team structure
• Equal employment opportunities with no discrimination based on race, color, religion, sex, national origin, age, disability, or genetics
• Reasonable accommodations provided for individuals with disabilities during the hiring process and in the workplace
• Opportunity to work with industry-leading restaurant technology solutions serving over 100,000 restaurants across 110 countries

Skills & Technologies

Remote

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PAR Technology Corporation

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About PAR Technology Corporation

PAR Technology Corporation provides cloud-based point-of-sale and back-office software, integrated hardware, and professional services for restaurants and retail chains worldwide. The Brink POS and PAR Data Central platforms manage orders, inventory, labor, and customer engagement across corporate and franchise locations, while rugged terminals and kitchen systems ensure reliable operations. Founded in 1968, the company supports multi-unit brands such as Taco Bell, Subway, and Arby’s with scalable solutions, analytics, and 24/7 support to improve efficiency and guest experience.

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